Archibald exists to bring true luxury directly from craftsman to consumer, built on transparency and genuine craftsmanship. You can read more about our story, our workshops and how we support our craftspeople in our About and Craftsmanship sections.
Customer care
Frequently Asked Questions
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Customer support FAQ
59 questions
About Archibald
1 question
1. Orders & Payment
8 questions
At the moment, Archibald items are sold exclusively online at archibaldlondon.com. While creating finely crafted products is our passion, our business model is also very important to us. If we were to sell through distributors, we could not maintain the price point that we do. This way, we allow a true connection to exist between you and the craftsmen who produce our products, ensuring the most honest and complete value proposition possible.
Browse the collection at archibaldlondon.com, select your options (size, specification, prescription where relevant), add to your cart and complete checkout. You’ll receive an order confirmation by email with the full details of your purchase.
Sales on our EU site are made by Athene 888 OÜ, a company incorporated in the Republic of Estonia and trading as “Archibald.” Our registered office is Harju maakond, Tallinn, Kesklinna linnaosa, Järvevana tee 9, 11314, Estonia.
All EU orders are charged in Euros (EUR), including if you’re in an EU member state whose national currency isn’t the Euro. Your bank or card provider may apply currency conversion if your account is held in a different currency.
It depends on where your order ships from. For orders from our EU warehouses, prices include VAT at the rate for your delivery country, through the EU One-Stop Shop (OSS) scheme. For orders from our UK warehouse, prices are shown exclusive of local VAT and import duties — see Section 2 (Shipping & Delivery) for how these are handled on arrival, including our Cleared for You option.
We accept all major credit and debit cards and selected alternative payment methods available in your country. Payment is processed securely at checkout.
Possibly — contact us at info@archibaldlondon.com as soon as possible with your order number. We may be able to amend the order before dispatch (or, for made-to-order items, before production begins). Once production has started on a made-to-order item, we’re generally unable to make changes.
If your payment was declined, please check with your bank or card provider first. If the issue persists, contact us at info@archibaldlondon.com and we’ll help investigate.
2. Shipping & Delivery
11 questions
Depending on the item and stock location, orders ship from either one of our EU fulfilment warehouses or our UK warehouse. The dispatch origin is shown on the product page and in your cart.
Delivery estimates are shown at checkout and on the product page. These are indicative only and aren’t guaranteed dates — lead times vary by product, dispatch origin and destination. If you need your order by a specific date, let us know before ordering and we’ll do our best to accommodate you.
For orders dispatched from our EU warehouses, no — VAT is included at checkout under the OSS scheme and no customs apply. For UK-dispatched orders under standard delivery, you’ll pay VAT, duties and clearance fees to your local customs authority on delivery as the Importer of Record. If you prefer not to deal with customs clearance yourself, our Cleared for You service is available on UK-dispatched orders — see the next question for details.
Cleared for You is our optional enhanced delivery service for UK-dispatched orders. When you select it, you pay a single service fee at checkout that covers the full cost of us handling your order on your behalf — including import clearance from the UK into the EU through our EU warehouses, onward delivery to your address, and all associated handling. The fee is shown to you at checkout before you confirm, and no further amounts are payable on delivery. Delivery under Cleared for You typically takes slightly longer than our standard self-clearing option, and this is set out at checkout.
Standard delivery is best if you’re comfortable handling customs clearance yourself — you remain the Importer of Record and pay VAT and duties on arrival to your local customs authority. Cleared for You is more convenient if you’d rather pay a single service fee at checkout and have us handle the clearance and documentation. Both options are shown to you at checkout where applicable, and you choose.
Possibly. If your order contains items with different dispatch dates, we may hold the shipment until everything is ready so it can be sent together. If you need an item dispatched sooner, let us know at info@archibaldlondon.com.
Please check the parcel’s location details (safe-place, neighbour, concierge, locker) and your household first. If you still can’t locate it, contact us at info@archibaldlondon.com within 7 days of the recorded delivery date. We’ll investigate with the carrier and work with you to find a resolution.
If a parcel is returned to us due to a missed delivery, failure to respond to the courier, non-payment of customs charges or an incorrect address, we’ll contact you to arrange re-shipping (which you’ll be responsible for the cost of) or process a cancellation subject to the standard processing fee set out in our Terms. We can’t be held liable for parcels disposed of by the courier where you haven’t responded.
Possibly, but we can’t make changes once the parcel has shipped. If you need to update your address before dispatch, email us at info@archibaldlondon.com with your order number and the updated address as soon as possible.
Yes, we ship to all 27 EU member states.
Delivery timings are indicative estimates and may be subject to delays that are outside our reasonable control, including customs processing times, courier capacity, border controls and other logistics factors. We’ll keep you updated if we become aware of a meaningful delay to your order.
3. Returns, Exchanges & Refunds
9 questions
You have 28 days from receiving your order to return eligible items. Contact us first at info@archibaldlondon.com with your name and order number; returns are generally sent to our UK warehouse. For change-of-mind returns you arrange and pay for return shipping (and you’re responsible for the parcel until it reaches us). If an item is faulty, damaged on arrival or not what you ordered, we arrange the return and cover the cost. Final-sale, made-to-order and personalised items are excluded.
Email us first at info@archibaldlondon.com (or use the Withdrawal Button for the formal 14-day withdrawal process). We’ll confirm return eligibility, give you the return address and any customs documentation you need. For change-of-mind returns you arrange and pay for return shipping and are responsible for the parcel until it reaches us.
This applies only to UK-dispatched orders under standard delivery, where you were the Importer of Record and paid VAT and duties directly to your local customs authority on delivery. In that case, these aren’t refundable by Archibald — but you may be able to reclaim them from your local customs authority once the goods have left your country, and we’ll provide any documentation you reasonably need to support a claim.
If you cancel before the Cleared for You service has commenced on your behalf, the charge is refunded in full. If you cancel after the service has commenced — including where the goods are in transit, have cleared into the EU, or have been delivered — the charge isn’t refundable because the service has been performed by that point. If you need to cancel, please inform us as soon as possible — the earlier we know, the more likely we can prevent the service from being carried out and refund the charge.
Returned items must be in original re-saleable condition — unused, unaltered, with all original packaging, tags and accessories intact. Handling to the extent necessary to check the item (as you would in a physical shop) doesn’t affect your right to a refund. If an item comes back used, damaged or otherwise not in re-saleable condition, we’ll assess and communicate with you before deciding. We’re not able to offer a refund in that case; you can choose to have the item returned to you at your expense, or we can discard or recycle it on your behalf at no further cost.
Once we’ve received the returned goods and confirmed everything is in order, we refund the purchase price to your original payment method, in Euros, as soon as reasonably possible. For straightforward returns (items received in re-saleable condition, no further clarification needed from you), we aim to process the refund promptly. For returns that require further assessment — for example, where the item’s condition needs review, where we need to confirm details with you, or where we’re assessing a defect claim — the refund will be processed once the assessment is complete and the outcome has been agreed with you. Your responsiveness to our communications affects how quickly we can reach a final decision. We’ll keep you informed throughout the process. For items bought at Naked or Undressed pricing, we may offer store credit instead — never without your agreement.
Any issue that would have been apparent on inspection - wrong colour, wrong size, visible manufacturing defect, incorrect item received, or damage visible on arrival - must be reported within 28 days of delivery at info@archibaldlondon.com with photos and your order details. This is a firm deadline. Reports made after 28 days for issues that should have been visible on arrival will generally not be eligible. We assess each case individually. For clear defects — damage inconsistent with normal use and showing manufacturing-related characteristics such as uneven stitching, split seams, delamination, or a component failing in a way that shouldn’t happen with reasonable use — we’ll arrange the return at our cost and offer a remedy (repair, replacement or refund). For clear wear and tear, misuse, or damage caused by using the product outside its intended use or care instructions — such as taking leather out in heavy rain, washing cashmere incorrectly, or using items in conditions they weren’t designed for — the issue is not covered, though our paid Repair and Resoling Service may be able to help for applicable items. For cases in between, we discuss the position with you and work toward a reasonable outcome. If you were the Importer of Record on the original delivery, you’ll still need to reclaim any VAT and duties from your local customs authority; we’ll help with documentation. For damage caused during courier delivery (as opposed to a manufacturing issue), see the next question below.
Photograph the packaging and the item immediately on arrival, don’t discard the original packaging, and contact us within 48 hours at info@archibaldlondon.com. The packaging evidence is important for the courier claim. As the shipper on record, we handle the courier claim on your behalf. Please note that courier investigations can take time to conclude - in the meantime, so you’re not left waiting, we can offer you store credit equivalent to the value of the affected item, which you can use toward another Archibald purchase. If you’d prefer to wait for the full resolution instead, we’ll keep you updated throughout and arrange the appropriate remedy (repair, replacement or refund) once the matter is resolved.
4. Made-to-Order, Pre-Orders & Backed By You
5 questions
Items including the Goodyear footwear, Vicuña pieces, customised eyewear, made-to-measure shirts, copper pan sets, and other items marked on the product page are produced to your specifications or on a limited-batch basis. These items aren’t eligible for change-of-mind returns. Your statutory rights for defective, damaged or incorrectly supplied items remain unaffected.
Once production has started, generally no. If fabrication hasn’t yet begun, we may be able to accommodate cancellation on a case-by-case basis, subject to any material, labour or administrative costs we’ve already incurred. Contact us as soon as possible at info@archibaldlondon.com.
Pre-orders are products that aren’t currently in stock but will be produced in a batch. Return terms vary by product — refer to the specific product page. Production delays don’t qualify for cancellation or refund. Some pre-order items (e.g. Horween Shell Cordovan, Vicuña, copper pan sets) are non-returnable on a change-of-mind basis.
Backed By You is our threshold-based campaign model. You place your backing and specifications with no payment taken upfront — your card details are recorded so payment can be collected in Euros if the campaign reaches its threshold. If the threshold isn’t met, the campaign lapses, no payment is taken, and your order is cancelled at no cost.
You can withdraw any time before payment is collected, free of charge. Once payment is taken, your order moves into production and can’t be cancelled or refunded on a change-of-mind basis as the goods are made to your specifications. If we withdraw a campaign after payment, we refund you in full as soon as reasonably possible.
5. Products, Materials & Care
3 questions
Archibald works with specialist craftspeople and workshops, and many pieces are handmade. Details of materials and where each piece is made are given on the product pages and in our Craftsmanship section.
Some products are shown using renders or mockups rather than photographs, and slight variations can occur between the illustration and the finished piece. In addition, because many of our products are made from natural raw materials, each piece can carry characteristics particular to the material used — for example slight differences in colour, grain, texture or natural markings from one item to the next. These are inherent to the material and part of the character of a handmade product, not a fault. These natural variations aren’t defects.
Care guidance for leather, cashmere, eyewear, cookware and other categories is in our Care Guide at archibaldlondon.com/care-guide. It’s general reference only — damage from improper care, cleaning, storage or third-party work isn’t covered under a defect claim. For specialist advice (particularly for leather or valuable items), we recommend consulting a professional.
6. Warranty, Repairs & Faulty Items
2 questions
There’s no formal warranty included with your purchase, and we don’t offer extended warranties. Under EU consumer law, you have statutory rights for defective goods, which we handle under those rules. If a product arrives with a clear manufacturing defect, we’ll work with you to find a fair outcome on a case-by-case basis. This doesn’t cover general wear and tear, damage from improper use or storage, natural material characteristics (such as leather patina or cashmere pilling), or modifications made outside our authorised repair process. If you have private insurance and need supporting documents for a claim, we’re happy to help — just ask and we can provide an itemised invoice on submission.
For items outside the warranty — including general wear and tear and user damage — we offer our Repair and Resoling Service at cost for applicable items. Contact us at info@archibaldlondon.com with photos and we’ll let you know what’s possible, what it would cost, and the expected turnaround.
7. Eyewear
6 questions
Yes — there’s a 24-hour window to change or cancel before we confirm your prescription and lens details with our lens lab. Cancellations within this window are refunded in full. After that, the order is treated as customised.
We offer 28-day returns for frame-only orders and for sunglasses from our 1-day Stock Sunglasses collection. Any order requiring lens glazing (prescription or non-prescription) is treated as a customised item and is not eligible for change-of-mind return. For eyewear returns within the eligible window, EU customers arrange and pay for return shipping.
For prescription orders we can refund the frame only (returned in original condition); the lens cost is non-refundable because lenses are made to order. We don’t add markup to lens pricing. If you’re ordering with a high prescription (e.g. CYL above +2.00 or below -2.00, SPH above +6.00 or below -6.00, or divergent SPH and CYL values), please contact us before returning so we can advise.
Return fees for customised or prescription eyewear depend on the lenses. Please see below the details on the charges that apply to specific lenses in GBP. You will be able to find the other currencies and more details on our Terms and Conditions page.
Clear Prescription Lenses
| Case Situation | Amount charged |
|---|---|
| Single-vision Standard prescription (1.6 /1.67) | £70 |
| Single-vision High prescription (1.6 /1.67) | £120 |
| Single-vision Standard prescription (1.7 /1.74) | £95 |
| Single-vision High prescription (1.7 /1.74) | £130 |
| Progressive Prescription (1.6 /1.67) | £190 |
| Progressive Prescription (1.7 /1.74) | £234 |
Sunglasses and Prescription Sunglasses
| Case Situation | Amount charged |
|---|---|
| Non-Polarized Sunglasses (1.5) | £20 |
| Polarized Sunglasses (1.5) | £30 |
| Single-vision Standard Prescription Sunglasses (1.6 /1.67) | £105 |
| Non-Polarized Sunglasses (1.6) | £55 |
| Polarized Sunglasses (1.6) | £90 |
| Single-vision High Prescription Sunglasses (1.6 /1.67) | £140 |
| Single-vision Standard Prescription Sunglasses (1.7 /1.74) | £110 |
| Single-vision High Prescription Sunglasses (1.7 /1.74) | £155 |
| Progressive Standard Prescription Sunglasses (1.6 /1.67) | £210 |
| Progressive Prescription Sunglasses (1.7 /1.74) | £290 |
Please note that there will be a return fee for a non-Archibald frame that is used for the Lens-Re-glazing service.
Lens Re-glazing — Clear Prescription Lenses
| Case Situation | Amount charged |
|---|---|
| Single-vision Standard prescription (1.6 /1.67) | £70 |
| Single-vision High prescription (1.6 /1.67) | £120 |
| Single-vision Standard prescription (1.7 /1.74) | £95 |
| Single-vision High prescription (1.7 /1.74) | £130 |
| Progressive Prescription (1.6 /1.67) | £190 |
| Progressive Prescription (1.7 /1.74) | £234 |
Lens Re-glazing — Sunglasses and Prescription Sunglasses
| Case Situation | Amount charged |
|---|---|
| Non-Polarized Sunglasses (1.5) | £30 |
| Polarized Sunglasses (1.5) | £40 |
| Single-vision Standard Prescription Sunglasses (1.6 /1.67) | £130 |
| Non-Polarized Sunglasses (1.6) | £65 |
| Polarized Sunglasses (1.6) | £120 |
| Single-vision High Prescription Sunglasses (1.6 /1.67) | £190 |
| Single-vision Standard Prescription Sunglasses (1.7 /1.74) | £145 |
| Single-vision High Prescription Sunglasses (1.7 /1.74) | £195 |
| Progressive Standard Prescription Sunglasses (1.6 /1.67) | £275 |
| Progressive Prescription Sunglasses (1.7 /1.74) | £310 |
Your PD is needed to accurately place your lenses. If you need to pay a professional to obtain your PD, we’ll reimburse up to €15 when you purchase glasses from us. Please submit your receipt.
Our re-glazing service is currently discontinued. In exceptional circumstances we may arrange it through direct communication with our team — contact us at info@archibaldlondon.com if you have a specific request.
8. Membership (Kakumei Dantai & Ronin)
3 questions
Two: Kakumei Dantai — a lifetime, transferable membership with Naked (at-cost) pricing across the collection; and Ronin — a 12-month membership with Undressed (reduced-margin) pricing that renews only if you choose to (access ends automatically on expiry). Both include member benefits and a say in Archibald’s governance, and both are not an investment or financial product. You have a statutory 14-day right to cancel a membership under EU consumer law, provided you haven’t used a membership benefit; after that, or once a benefit has been used, memberships are non-refundable.
No — standard return rules apply by product category: the 28-day window for eligible items and the final-sale rules for final-sale categories. Store credit may be offered for items bought at Naked or Undressed pricing.
You alone hold your seed phrase, which is shown only once — we don’t keep a copy and can’t recover it, so losing it means losing access to your membership.
For full details on membership — what it includes, pricing, governance and return rights — see our Terms & Conditions or email info@archibaldlondon.com.
9. Account & Order History
3 questions
We don’t offer guest checkout, so you’ll need an Archibald account to place an order. An account lets you track orders, view your history, manage addresses and check status and tracking through your dashboard. You can update your details there at any time.
Sign in and open your Dashboard (top right) to update your details, password and addresses and view your orders (orders since February 2016 appear there). If you have forgotten your password, reset it from the ‘Log In’ page — for security we can’t email it to you.
Order confirmations are emailed to you, and orders placed after February 2016 are available in your dashboard. For older orders, or if something isn’t showing, contact us — some manually recorded changes are held as order notes and may not appear in your dashboard view.
10. Gifting & Gift Cards
2 questions
Yes. Our E-Gift Cards are delivered by email as coupon codes and can be redeemed at checkout like any other form of payment. The balance never expires. You may cancel an E-Gift Card within your statutory 14-day right to cancel; after that, gift cards are non-refundable.
We don’t offer gift wrapping as a standard service, but our team will do their best to help where they can — just message us at info@archibaldlondon.com if you’d like your order wrapped and we’ll do the best we can.
11. Privacy, Security & Your Rights
4 questions
Our Privacy and Cookie Policy at archibaldlondon.com/privacy explains how we handle your data and forms part of our Terms.
You can opt out of marketing at any time via the unsubscribe link or by emailing us. Operational messages about your orders, account or membership aren’t subject to opt-out.
Please contact us first at info@archibaldlondon.com. We aim to acknowledge complaints within five working days and resolve them within thirty days where possible. If we can’t resolve things, you may refer the matter to the Estonian Consumer Disputes Committee (Tarbijavaidluste komisjon), Pronksi 12, 10117 Tallinn, Estonia (avaldus@komisjon.ee).
Just contact our customer support team at info@archibaldlondon.com and we’ll help you close your account or handle your data request. You can also read how we manage your data in our Privacy Policy at archibaldlondon.com/privacy.
12. Contact & Support
2 questions
Email us at info@archibaldlondon.com, or reach us via WhatsApp, Facebook Messenger or Instagram direct message. For formal correspondence, these written channels are our preferred routes, and arrangements made with our team in writing are honoured even where they differ from standard terms.
Purchases on the EU site are governed by the laws of the Republic of Estonia, and are subject to the jurisdiction of the Estonian courts. Nothing in our Terms affects your statutory rights as a consumer in your country of habitual residence.
Product FAQ
53 questions
1. General Product Information
4 questions
Our craftspeople handcraft our products with great attention to detail, though some stages use traditional machinery.
Each product page shows an itemised breakdown — materials, craftsmanship, duties, logistics and brand margin. We pay our craftspeople fairly, because the survival of their crafts matters more to us than the lowest price.
Sizing is in the size guide on each product page. Ordered the wrong size? Email info@archibaldlondon.com and we’ll help.
Each product page has a “Details and Care” section, and our full Care Guide is at archibaldlondon.com/care-guide. If you’re ever unsure how to care for a particular piece, contact our customer support team at info@archibaldlondon.com and we’ll be happy to advise.
2. Eyewear
6 questions
Our frames are handcrafted in Sabae (Fukui), Japan — the region where titanium eyewear was first made — by Takumi master craftsmen, passing through more than 200 manual processes across 16 workshops over roughly six weeks, with three quality checks before shipping. Our lenses are fabricated at our own Lens Lab, also in Sabae (Fukui), Japan.
Depending on the frame: premium Japanese acetate (sourced from Takiron Rowland), 100% pure, nickel-free Japanese titanium, or a hybrid of the two. Acetate frames are cut from a single sheet for consistent colour, feel and weight, then tumbled with resin chips and oil and hand-polished in three stages.
Most frames use a Japanese 3-barrel hinge with reinforced blue-coated screws. Some styles — such as the Ayrton 51 — feature a 7-barrel kashime hinge, pierced through the front and sides as both a strength upgrade and a distinctive visual signature.
All lenses give 100% UVA/UVB protection with anti-scratch, water-repellent and double anti-reflective coatings, and our 1.60 B and 1.70 B lenses also include a blue-light filter. Standard 1.60 B and 1.67 lenses are included, with thinner 1.70 B and 1.74 available as upgrades, and we fulfil high prescriptions. You can see full details on our Lenses page: archibaldlondon.com/us/lenses.
You can choose either — we offer both polarized and non-polarized sunglass lenses. Our polarized lenses are made in Sabae, Fukui (the same Japanese eyewear region as our frames): a fine iodine-based polarizing film, hand-placed and inspected sheet by sheet, delivers around 99% polarization to cut the glare that bounces off roads, water and snow, easing eye fatigue and giving a calmer, higher-contrast view. It holds that high polarization even in lighter, brighter tints — where most polarized lenses lose it — and every lens offers full UV400 protection.
Keep them in their case when not in use. Rinse under lukewarm water before wiping to avoid scratching, then clean with a drop of neutral, lotion-free detergent and dry gently with the microfibre cloth provided. Avoid tissues, paper or clothing (they scratch), and household or alcohol-based cleaners (they strip the coatings), and don’t leave frames in heat such as a hot car. Acetate frames can be gently reshaped for a better fit if needed.
3. Knitwear
3 questions
Our knitwear is knitted in Italy, Scotland and Wales. In Italy, the “Perfect” collection is knitted in Umbria, and other pieces — including the Derice — are made by historic, family-run mills in the Biella region of Piedmont. In Scotland, some pieces are knitted at a mill in Hawick, a town with a knitting heritage dating back to 1771. Our Corgi cricket sweaters are made in Wales by a heritage knitwear house that still hand-frames and hand-finishes its knitwear using traditional methods passed down through generations.
Depending on the piece: Grade A cashmere — much of it spun by Cariaggi, one of the world’s most prestigious spinners — extra-fine merino wool (including yarn from Zegna Baruffa Lane Borgosesia), camel, our cashmere-and-silk blend, and vicuña. We source our fibres and cloth from several specialist suppliers, including Piacenza, the centuries-old Piedmont house renowned for noble fibres like cashmere and camel. The exact fibre and supplier are noted on each product page.
Vicuña is the rarest natural fibre in the world — “the gold of the Andes,” around four to five times softer than human hair. An adult yields only about 1lb of fleece a year, and supply is monitored by the Peruvian authorities; it’s usually left in its natural, undyed colour.
4. Woven Goods
2 questions
They’re woven and knitted by skilled artisans in Italy — mainly in Biella (Piedmont) and Umbria — and in Scotland, at heritage mills in Moray. Which piece is made where is noted on each product page.
Four main compositions: pure cashmere (Grade A, from the undercoats of Mongolian Hircus goats — some of it spun by Cariaggi), our cashmere-and-silk blend (typically 49% cashmere / 51% silk), pure vicuña, and a cashmere-and-vicuña blend (80% cashmere / 20% vicuña).
5. Trousers
4 questions
Tailored in Naples, Italy by a Neapolitan atelier with over 50 years’ experience in classic, elegant clothing. Naples has a long tradition of refined, lightweight tailoring, and each pair is cut and finished there in 100% organic cotton woven at a mill high in the Alps — resulting in a trouser that’s beautifully made and easy to wear.
Woven in Kojima, Japan — the historic epicentre of Japanese denim — by master artisans with over half a century’s experience, on traditional hand-powered shuttle looms that give our denim its premium selvedge finish.
Premium Japanese selvedge denim, currently offered in 13oz and 14oz weights. The cotton is hand-harvested to protect fibre purity, using only the longest, highest-quality fibres, then woven in the classical style. The slub cotton gives our denim its distinctive faded vertical striping — known in Japan as tate-ochi, “vertical falls” — long regarded as a hallmark of authentic vintage denim.
Shuttle-loom weaving produces “self-finished,” or selvedge, edges — tightly woven bands (visible when you cuff the jeans) that resist fraying, ravelling and curling, giving them a longer, more sustainable life.
6. Tops
3 questions
Our T-shirts are a collaboration with Savile Row tailor Richard James, handcrafted and stitched in Leicester, England. The heavyweight cotton jersey is milled in Japan by Minami, an Osaka textile house working since the 1930s that develops its own natural-fibre yarns each season and keeps production in Japan. Just give the tee a gentle stretch after washing to keep its shape.
Our short-sleeve polos are made in Biella, Italy by a family-run knitwear house with close to three centuries of heritage, knitted at a fine gauge in 100% Giza 86 Egyptian cotton (Filmar’s “Papiro” yarn).
Our dress shirts are handmade in Galliera Veneta, near Padua, Italy, by master shirt-makers with over half a century of tailoring experience, in fine Italian poplin cotton (in yarn grades from 80s up to 200s) finished with mother-of-pearl buttons. They’re currently available only as discontinued and sample pieces, in limited sizes.
7. Jackets & Coats
5 questions
Our leather, suede and shearling pieces are handmade in East London, England — in Spitalfields, a district with a 300-year tailoring heritage — by one of the last workshops specialising in garment-grade leatherwork. Our cashmere top coat is tailored in the Molise region of Italy by award-winning tailors.
Our biker jackets use butter-soft Italian Nappa calf leather with palladium-plated brass hardware and Swiss RiRi zippers. The Richard James café racer uses full-grain Horween Chromexcel steer hide from the famous Chicago tannery, with a Cupro satin lining.
Lamb suede sourced from Italian tanneries, with Swiss RiRi zippers and tonal linings — including our bomber (with wool ribbing) and the community-designed Telegram collared jacket.
The finest Spanish shearling — soft lamb pelts, with Spanish merino on the women’s jacket — with up to three pelts used on the longer coats.
100% Grade A cashmere woven at the three-century-old Piacenza mill in Italy, with a Cupro lining and traditional pad-stitched floating-canvas tailoring.
8. Footwear
5 questions
Handmade in Corridonia, Italy by a family atelier crafting footwear since 1905, now led by the founder’s granddaughter. Uppers come in Italian calfskin, suede or Horween Shell Cordovan; soles in Italian Margom rubber or French Lactae Hevea, over a coconut-fibre insole.
A Goodyear welt is a traditional construction where the upper and sole are stitched to a welt running around the shoe, making it hard-wearing and easy to resole. Our sneakers use a modified Goodyear construction: they can be re-soled more easily and the upper is protected, with no risk of tearing from glue (a sidewall stitch is still required).
Handmade in Corridonia, Italy by the same family atelier as our sneakers, in buttery-soft, unlined Italian suede — with the sole and construction varying by style. The Pippo uses soft sacchetto construction over a full-grain leather outsole; the Arienzo sits on an Italian Margom rubber sole; and the Ultralight uses lightweight Strobel construction with a French Lactae Hevea sole and a coconut-fibre insole. The SF-02 slip-on is a dressier, loafer-influenced style in Italian calf-suede, lined in calfskin over a Margom rubber sole.
We’ve temporarily halted production of our dress shoes, as the craftsmen’s workshop is closed for now — but we hope to bring the collection back in the near future. The Redemption Handwelted collection is handmade in the Montegranaro region of Italy, an area long famed for shoemaking, by a father-and-son atelier with over 80 years’ combined experience, working in a guild-like system where the lead craftsman assigns each stage to a specialist. The shoes are fully handwelted and made in premium leathers including Horween Shell Cordovan and Horween Chromexcel.
Handmade in Campoli, in the Campania region of southern Italy, in collaboration with Pantofola d’Oro — the storied Italian bootmaker founded in 1886 and nicknamed “the golden slipper.” They’re made from premium, lightweight Australian kangaroo leather that moulds to the foot for touch and control, inspired by Emidio Lazzarini’s 1950s designs. Currently sold out.
9. Large Leather Goods
2 questions
Handcrafted by master artisans in a small, family-run workshop in the suburbs of Florence, Italy, with over 350 years of collective experience. We use full-grain, vegetable-tanned Italian calfskin supplied by the renowned Badalassi Carlo tannery in Santa Croce, Tuscany, with a cotton-viscose lining, palladium-plated brass hardware and Swiss-made zippers.
Our leather is tanned using a natural, chemical-free process that takes over 40 days. With time and use it develops a rich, unique patina that deepens in character — so each piece becomes more distinctly yours.
10. Small Leather Goods
4 questions
Handmade in Ubrique, Spain — a town in the Andalusian mountains renowned for leather, whose workshops have supplied houses like Loewe, Louis Vuitton and Gucci — in full-grain Spanish calfskin, with pebble-grain, nubuck and vegetable-tanned vachetta options. The vachetta pieces develop a beautiful patina with use, and our Passepartout eyewear case has a wrap-around design with a matte finish that resists fingerprints and scuffs.
Our Barrie strap is handmade in Vicenza, Italy by a family workshop that tans and treats its alligator entirely in-house, in CITES-approved alligator sustainably sourced from Zimbabwe, with a stainless-steel buckle. We can provide CITES documentation on request, and each strap comes with a Watch Strap Swap Kit.
Handmade in a family workshop in Florence, Italy, in full-grain, first-pick Italian calfskin from Tuscany with a nubuck inner lining and a palladium-plated brass buckle — cut and stitched entirely by hand, with no glue or machine stitching.
Our gloves are handmade in two heritage workshops — one in Pécs, Hungary (founded 1861) and one in Florence, Italy (keeping hands warm since 1919). They’re crafted in soft Italian Nappa lambskin and lined in Grade A cashmere, each pair passing through more than 50 stages by hand.
11. Accessories
4 questions
Knitted in Umbria, Italy in Grade A Cariaggi cashmere or pure vicuña.
Our cashmere baby knits are knitted in Umbria, Italy in Grade A Cariaggi cashmere.
Our caps are handmade in Biella, Italy at a family-owned cappellificio (hat-maker) practising the ancient, noble craft of hat-making across almost three generations. Over the years they’ve built a network to source exceptional fabrics — from fine British tweeds from the Shetland Islands to cloth from Piedmont’s most famous woollen mills — and our Alcantara caps are lined in vicuña or baby cashmere.
Our Corgi cashmere socks are hand-knitted in Ammanford, Wales by Corgi, a heritage knitwear house and Royal Warrant holder working since 1892, in 100% three-ply cashmere with a hand-linked toe.
12. Homeware - Kitchen & Dining
6 questions
We partner with Navarini, a family coppersmith in Ravina, near Trento in northern Italy, working copper since 1949 and now in its third generation. Each pan is hand-hammered from a single sheet of pure copper — in 2mm, 2.5mm or 3mm depending on the piece — with pure brass handles and copper rivets, and lined by the traditional fire-tinning method using 100% pure tin (free of nickel and lead). Silver linings are available on request.
Copper is prized in cookware for its outstanding heat conductivity — it heats quickly and evenly and responds almost instantly when you change the temperature, giving precise control. It conducts heat around five times faster than cast iron and over twenty-five times faster than stainless steel, and because each pan is formed from a single sheet of copper there are no hot spots. The pure-tin lining is non-reactive, so it won’t taint delicate food.
Induction hobs heat the pan using a magnetic field rather than a flame or element, so the pan itself has to contain magnetic (ferrous) metal. Pure copper isn’t magnetic, so our standard tin-lined copper pans aren’t suitable for induction — they’re made for gas, electric and ceramic hobs. For induction cooking, we offer a separate copper line with a magnetic steel base built into the bottom.
Silver conducts heat even more efficiently than copper, so a silver-lined pan performs exceptionally well. It also has a much higher melting point than tin, so it withstands higher temperatures and is more hard-wearing, and it’s naturally antibacterial. It’s a premium alternative to our traditional fire-tinned lining — which remains a beautiful, renewable option that can be re-tinned over time.
Hand-blown and hand-cut in Nižbor, in the Bohemian region of the Czech Republic, by a historic glassworks whose crystal-making tradition dates back to 1846. Each piece is mouth-blown in traditional wooden moulds and hand-cut by master cutters from exceptionally pure Bohemian quartz sand, giving its signature clarity and sharp cut.
We recommend hand-washing in lukewarm water with a soft cloth. Avoid sudden temperature changes, don’t use it for hot drinks, and keep it out of the oven, microwave and freezer.
12. Homeware ‐ Bed & Bath
5 questions
Made in Udine, in north-east Italy, in 100% Egyptian cotton, in sateen and percale weaves with thread counts from 300 up to over 1,000. The yarns are certified and the fabric is finished on an air loom for a smooth, soft feel.
Percale is a crisp, cool, matte weave — light and hard-wearing. Sateen is smoother and silkier, with a subtle sheen and a little more weight. Both are 100% Egyptian cotton, and both soften with every wash.
We recommend washing at 40°C. Egyptian cotton is durable and gets softer with every wash.
Our towels and robes are made in Italy from 100% Egyptian cotton, woven into a soft, dense terry. Egyptian cotton’s long fibres make the terry especially plush, absorbent and quick to soften with use — our robes, for instance, are woven in a substantial cotton terry of around 570 gsm for real weight and warmth. As with our bedding, only certified, Italian-produced yarns are used, and the cloth is finished to a smooth, luxurious hand-feel that improves wash after wash.
Wash at 40°C. The cotton terry becomes softer and more absorbent the more you use and wash it.