Terms & Conditions

Effective Date: January 1st 2026 | Governing Law: England and Wales

Section 1: Introduction

Welcome to www.archibaldlondon.com (the "Site"), operated by Caesar Pro Limited, a company incorporated in Hong Kong, trading as Archibald ("we", "us" or "our"). These Terms of Use ("Terms") govern all access to and use of the Site and the related services and features (collectively, the "Services").

By accessing or using the Site, you confirm that you have read, understood, and agreed to be legally bound by these Terms, which incorporate our Privacy Policy (available at www.archibaldlondon.com/privacy-policy). If you do not accept these Terms in full, you must not use the Site or any Services.

These Terms are governed by the laws of England and Wales. Please be aware that nothing in these Terms affects any mandatory statutory rights you may have under the laws of your country of residence. Your use of the Site constitutes a legally binding agreement between you and Archibald.

We reserve the right to update, amend, or replace any part of these Terms at any time. Where required by applicable law, we will provide advance notice of material changes. It remains your responsibility to review this page periodically. Continued use of the Site following the posting of any changes constitutes your acceptance of those changes.

We do not guarantee that the Site, or any content on it, will always be available or uninterrupted. Access to the Site or Services may be restricted or terminated by us at any time without notice, particularly where we believe your use violates applicable laws or these Terms.

If you have any questions about these Terms or how they apply to you, please contact us at info@archibaldlondon.com before continuing.

These Terms apply to you based on the domain of the Site you are currently accessing. If you are viewing these Terms, they apply to your use of the Site and any purchases made through it.

Privacy and Cookie Policy. Your use of the Site and our Services is also governed by our Privacy and Cookie Policy, available at archibaldlondon.com/privacy, which forms part of these Terms. It explains how we collect, use, and protect your personal information, including any information collected through cookies and similar technologies on the Site. By using the Site, you confirm that you have read and understood it.

Marketing communications. From time to time we may send you marketing communications about Archibald products, campaigns, or membership programmes. You may opt out at any time by clicking the unsubscribe link in any marketing email, or by writing to us at info@archibaldlondon.com. Operational communications relating to your orders, account, or membership are not subject to opt-out and will continue regardless of your marketing preferences.

You may contact us through any of our official communication channels, including email at info@archibaldlondon.com, WhatsApp, Facebook Messenger, and Instagram direct message. These are our preferred channels for formal correspondence, and we recommend using them to ensure all communications are properly recorded. Where arrangements or agreements are made through other channels or circumstances, Archibald will honour these provided they are evidenced in writing and the content is clear and verifiable. Archibald cannot be held responsible for communications that cannot be verified, are sent through unverified channels purporting to represent our team, or where no written record exists.

1.1 Scope and Application

These Terms apply to customers purchasing from a delivery address in the United States, through our US site. If you are purchasing from outside the United States, separate localised Terms apply, and you should refer to those instead.

Seller of record
All sales made through the US site are made by Caesar Pro Limited, a company incorporated in Hong Kong, with its registered office at Suite 1701-2A, 625 King's Road, North Point, Hong Kong.

Shipping and duties
All orders are dispatched from our United Kingdom warehouse to your US delivery address. Archibald handles US customs clearance as importer of record and covers all applicable US customs duties and clearance fees. Prices displayed at checkout include these charges. You will not be asked to pay any additional import duties, customs fees, or brokerage charges on delivery.

Currency and pricing
Prices on the US site are displayed and charged in US Dollars (USD) at checkout.

Returns
For eligible returns, Archibald provides a prepaid return label at no cost to you. Returns are made to our US-based return facility. Return terms and specific product carve-outs (final-sale categories, made-to-order items) are set out in Section 14.

Governing law
These Terms are governed by the laws of England and Wales, and any dispute arising in connection with them may be brought before the courts of England and Wales on a non-exclusive basis (see Section 19.2).

Section 2: Updates to These Terms

We may revise these Terms from time to time to reflect changes in our operations, services, legal obligations, or in response to feedback from our community. The most current version of these Terms will always be available on our Site, with the effective date clearly indicated at the top.

We will give reasonable advance notice of any material change before it takes effect. Where the change is significant, we will notify registered customers by a prominent notice on the Site. Minor changes that do not affect your rights or obligations (for example, corrections, formatting, or clarifications) may be made without separate notice. If you continue to use the Services after the effective date of a change, that use indicates your acceptance of the revised Terms.

Paid memberships. Material changes to the Kakumei Dantai or Ronin membership programmes (other than membership price) are determined by binding votes of Kakumei Dantai holders through the on-chain governance process set out in Section 6, rather than by the general update mechanism above. Price changes apply only to new members joining after the change.

Please note: any discounted sale, whether through a promotional initiative or coupon code, is subject to the specific terms communicated at the time of the offer, including any restrictions on returns, exchanges, or use in combination with other promotions.

Section 3: Eligibility

To use our Services, you must be at least 18 years of age, and capable of entering into legally binding agreements. By using the Site, you confirm that you meet these requirements.

If you are under 18, you may only use the Services under the direct supervision of a parent or legal guardian who accepts responsibility for your use. In such cases, all interactions are deemed to be made by the supervising adult.

You are solely responsible for ensuring that your use of the Services, including the purchase of any products, complies with all laws, rules, and regulations applicable to you. By continuing to access or use our Services, you represent and warrant that you meet all eligibility criteria outlined in these Terms.

We reserve the right to deny access to or restrict the use of the Services to anyone, at any time, for any reason, including failure to meet eligibility requirements.

Please note that the purchase, import, and possession of knives and bladed products is subject to strict laws that vary by state. By purchasing any knife or bladed item through our Site, you confirm that you are of legal age to do so and that the purchase, possession, and use of such items is lawful for you under the laws of your state. It is your sole responsibility to verify and comply with the applicable laws before placing your order. Archibald accepts no liability for purchases made in contravention of applicable law.

Our Services are intended for personal, non-commercial use only. Purchases made on behalf of third parties or for resale purposes are not permitted unless explicitly authorised by Archibald.

Misuse of our Services
We reserve the right to restrict or terminate your access to the Services, refuse to accept future orders or returns, and decline to honour membership benefits, where we identify misuse of our Site, our policies, or our team. Misuse includes (without limitation): abuse of our returns policy through repeated or vexatious return requests; purchasing on behalf of third parties or for resale without our prior written authorisation; misuse of membership pricing as set out in Section 6; fraudulent chargebacks or payment disputes; and harassment or abuse of our team. Where action is taken under this clause, we will communicate the decision to you and, where appropriate, refund any unfulfilled orders subject to the standard return terms.

Section 4: General Shopping

We’ve designed our website to be as straightforward and intuitive as possible, and we’re always looking for ways to improve. If something is unclear, or if you have suggestions to make the experience better, feel free to reach out at info@archibaldlondon.com.

While we aim to keep all product information accurate and up to date, there may occasionally be errors or omissions in product descriptions, pricing, or availability. We reserve the right to correct any such errors at any time, including after an order has been placed. In the event of a pricing error, we will notify you promptly and give you the option to proceed at the correct price or cancel your order for a full refund. We will not fulfil an order at an incorrect price without first obtaining your confirmation. Please note that for made-to-order items where production has already commenced at the time the error is identified, we will honour the original price paid and fulfil the order accordingly.

All prices on the US site are displayed and charged in US Dollars (USD). Prices at checkout include all applicable US customs duties and clearance fees. Prices do not include delivery charges, which are displayed at checkout before payment is confirmed.

By placing an order, you confirm that all information submitted is accurate and complete. We may need to contact you to confirm certain details before an item can be processed or dispatched, particularly in cases involving sizing, colour selection, delivery destination, or customisation. Please ensure you respond to any such requests in a timely manner, as we cannot be held responsible for delays caused by late or incomplete responses from you.

We reserve the right to decline or cancel orders at our discretion, including in cases of suspected fraud, pricing errors, or product unavailability. Where a payment has already been processed for a cancelled order, a full refund will be issued to your original payment method within a reasonable timeframe.

Our Services are intended for personal, non-commercial use only. Any orders placed for resale, commercial redistribution, or on behalf of a third party without our prior written authorisation may be cancelled without notice.

Samples, One-offs, and Discontinued Items

From time to time, Archibald offers a selection of sample pieces, one-off items, and discontinued products at discounted prices. All such items are sold as final sale and are not eligible for return or exchange under any circumstances, unless otherwise agreed in writing with a member of the Archibald team. This will be clearly indicated on the individual product page. By purchasing from this collection, you acknowledge and accept that the standard returns policy does not apply.

Table by Archibald

Archibald has developed a product range under the Table by Archibald programme. This programme has not yet officially launched. In the meantime, any communications or arrangements made directly with our team in connection with Table by Archibald products will be treated in good faith and we will do our best to honour any commitments made through those conversations, subject to these Terms.

Section 5: Delivery Windows

We work closely with our craftsmen and logistics partners to deliver your orders as efficiently as possible. However, some products require longer lead times due to the nature of their production, material sourcing, or customisation. Please refer to the individual product pages for estimated timeframes, or contact us at info@archibaldlondon.com for guidance before placing your order.

Delivery estimates provided at the time of purchase are indicative only and do not constitute a guaranteed delivery date. Delays may occur due to circumstances beyond our reasonable control, as set out in Section 19.7 (Force Majeure). In such cases, we will notify you as soon as reasonably practicable and work to minimise any impact on your order.

Made-to-Order and No-Returns Products

Certain products are produced exclusively to order and are subject to a no-returns policy. These include the Goodyear footwear, Vicuña pieces, customised eyewear, made-to-measure shirts, copper pan sets, and any other items produced on a made-to-order or final-sale basis as indicated on the individual product page. Additionally, any bespoke customisation requested through our customer support team, whether by email, phone, WhatsApp, or any other channel, will also be treated as a made-to-order item and is equally subject to our no-returns policy. By requesting such a customisation, you acknowledge and accept these terms regardless of the channel through which the request was made.

If you require any such product by a specific date, you must contact us before placing your order at info@archibaldlondon.com so we can advise on feasibility. We cannot guarantee delivery by a requested date, and delays arising from any of the circumstances described above do not qualify as grounds for cancellation or refund.

Once production has commenced on a made-to-order item, the order cannot be cancelled. Where cancellation is requested before production has begun and we are able to accommodate it, a cancellation fee may apply to cover any material, labour, or administrative costs already incurred.

For products in the final-sale categories (the Goodyear footwear, Horween Shell Cordovan, and Vicuña), customers based in the United Kingdom or United States may request that we re-list the product for sale to a new customer as an alternative to the standard no-returns rule. The service is available at Archibald's discretion, is intended for genuine sizing or fit issues, and is set out in full in Section 14.

Section 6: Membership

Archibald offers two membership programmes, each granting access to different levels of pricing, benefits, and community participation. By purchasing a membership, you agree to the terms set out in this section in addition to the general Terms governing your use of the Site and Services. The following general terms apply to both programmes. Specific terms for each membership are set out below.

General Membership Terms

Both memberships are purchased on a non-refundable basis. No refund will be issued once a membership has been activated, regardless of whether the benefits have been used.

Archibald reserves the right to make non-material changes to the membership programmes at any time, including operational updates, corrections, clarifications, and other adjustments that do not affect the core benefits or contractual mechanics of either programme. Material changes are governed by the binding-vote process set out below under Member Governance, and require Kakumei Dantai holder consent before taking effect. In the event that Archibald discontinues a membership programme entirely, the matter will be handled on a case-by-case basis with existing holders, subject to applicable consumer law.

Misuse of membership pricing, including but not limited to purchasing on behalf of third parties, reselling products purchased at membership pricing, or sharing access with non-members, may result in immediate termination of membership without refund.

Nature of the membership

Kakumei Dantai and Ronin are membership programmes that grant access to the commercial benefits set out in this Section 6. Neither programme is, nor is intended to be, a financial product, investment contract, security, profit-sharing instrument, or claim on Archibald's commercial performance. The Kakumei Dantai NFT and the Ronin token are the technical records of membership and the means by which benefits are accessed. They are not investment assets. Any secondary-market value the Kakumei Dantai NFT may acquire is a function of market behaviour, not a promise or representation from Archibald. Archibald makes no undertaking that any membership token will retain or increase in value, and does not provide investment, tax, or legal advice in connection with the purchase, holding, or transfer of any membership token. You are solely responsible for understanding the legal, tax, and regulatory treatment of holding the token applicable to you.

Member Governance: The Archibald DAO

Both Kakumei Dantai and Ronin memberships include access to the Archibald DAO, an on-chain governance forum where members vote on matters concerning the membership programmes and the broader Archibald business. Voting takes place on the Polygon blockchain, with each member's voting power tied to their membership token.

Voting weight. On advisory votes (which are open to all members), each Kakumei Dantai token carries two votes and each Ronin token carries one vote. Binding votes are reserved to Kakumei Dantai holders only, with each Kakumei Dantai token carrying one vote.

Two types of vote. The Archibald DAO holds two distinct types of vote, and the difference matters:

• Binding votes apply to material changes to the Kakumei Dantai or Ronin membership programmes themselves. This includes any modification to the core benefits of a membership, the conditions under which those benefits apply, or the technical or legal mechanics by which the membership is held. Only Kakumei Dantai holders may vote on binding matters, including binding votes that affect the Ronin programme. A binding vote is adopted if it receives a simple majority of votes cast within the voting window, subject to a minimum quorum of 25% of eligible Kakumei Dantai holders participating. Once adopted, the change takes effect on the date specified in the proposal and binds all members of the relevant programme.
• Advisory votes apply to matters of product direction, brand strategy, partnership choices, and other commercial decisions where Archibald wants to invite member input. Both Kakumei Dantai and Ronin holders may participate in advisory votes, with voting weight as set out above. These votes are taken seriously by the Archibald team and are part of how we run the brand, but the final commercial decision rests with Archibald. Advisory votes do not modify any membership contract, and the outcome of an advisory vote is not binding on Archibald.

Whether a particular vote is binding or advisory will be stated clearly when the vote is opened.

What is excluded from votes altogether. Membership pricing is determined by Archibald and is not subject to any vote, binding or advisory. Price changes apply only to new members joining after the change takes effect, and do not affect the price already paid by existing members or the renewal price for a Ronin member already inside their membership year. Operational matters that do not materially affect member benefits (corrections, formatting, clarifications, technical maintenance) may be handled by Archibald without a vote.

How votes are conducted. We will provide reasonable advance notice of each vote, including the proposed change or matter under consultation, the rationale, the type of vote (binding or advisory), and the voting window. The voting window will be at least 14 days unless circumstances genuinely require a shorter period. Members cast their votes by signing a transaction from the wallet holding their membership token. A record of each vote, the proposal, the result, and (for binding votes) the effective date is maintained on-chain and made available to members through the DAO interface.

If quorum is not reached on a binding vote. Archibald may either re-propose the change with a longer notice period or shelve it. The change does not take effect.

Kakumei Dantai - Lifetime Membership

Kakumei Dantai is Archibald's lifetime membership programme. It was co-designed with members of our community and is issued in a strictly limited edition. Once you hold a Kakumei Dantai membership, your benefits continue for the duration of your holding of the membership token, subject to these Terms and to the continued operation of the Archibald membership programme.

Benefits

Kakumei Dantai membership includes:

• Naked (at-cost) pricing across the entire Archibald collection at all times
• Access to members-only exclusive products and pre-sale access to products not yet available to the public, all at Naked pricing
• Priority service and access to dedicated membership support
• Referral rewards: members earn cash or credit each time a new customer they introduce makes a purchase, equal to the difference between the standard price paid and the member's Naked price.
• Community influence: the right to vote on matters of product direction, brand strategy, and partnership choices through advisory votes in the Archibald DAO, and to vote on changes to the Kakumei Dantai and Ronin membership programmes through binding votes
• Resale flexibility: the membership token may be resold or transferred to another individual at the holder's discretion, subject to the conditions below

How your membership is issued

Kakumei Dantai is issued in the form of a non-fungible token (NFT) on the Polygon blockchain, an Ethereum-compatible network chosen for its low transaction fees and energy efficiency. The token is the technical record of your membership: holding it grants access to your benefits; transferring it transfers your membership.

Wallet and key custody

Your Kakumei Dantai membership token is issued to a wallet on the Polygon blockchain. During onboarding, the wallet is generated for you and your seed phrase is displayed once on the onboarding screen. This is the moment to save it.

Please note the following carefully:

• You are solely and entirely responsible for capturing and securely storing your seed phrase at the moment it is shown to you. Archibald strongly recommends recording it on paper or another offline medium, in at least two separate physical locations, before continuing past the onboarding screen.
• Your seed phrase is shown to you only once. Archibald does not retain a copy, will not email it to you, and will never ask you to share it with us.
• Loss of your seed phrase constitutes loss of access to your membership token. Archibald cannot recover lost seed phrases or restore access to a wallet you can no longer reach.
• Anyone in possession of your seed phrase has full control of your wallet and your membership. Treat it with the same care you would treat the keys to a safe deposit box. If you believe your seed phrase has been compromised, contact us immediately at info@archibaldlondon.com so we can advise on what (if anything) can be done at the token level.

You may, if you prefer, transfer your membership token from the onboarding wallet to any other Polygon-compatible wallet you control. The membership is held by whoever holds the token, not by the wallet address the token was originally issued to.

Network fees and technical risk

Transaction fees on the Polygon network ("gas fees") for the initial issuance of your membership token are paid by Archibald. Any subsequent transfers, resales, or interactions involving the token from your wallet are at your own cost and responsibility. You acknowledge that the Polygon network, like any blockchain, is subject to operational risks beyond Archibald's control, including network downtime, protocol upgrades, or migration to successor networks. In the event of a fundamental change to the Polygon network that affects member access to benefits, Archibald will work in good faith to migrate the membership programme to an equivalent technical arrangement at no cost to existing members.

Transferability and Resale

The Kakumei Dantai membership NFT may be freely resold or transferred to another individual at the holder's discretion. Archibald has no involvement in, and accepts no liability for, any resale or transfer transaction. Once transferred, all membership benefits pass to the new holder and are no longer accessible to the original holder. Archibald does not take any fee or require any approval in connection with a resale or transfer.

Any resale of the membership NFT takes place between the holder and the new holder on third-party marketplaces over which Archibald has no control. Archibald is not party to any resale transaction, makes no representation as to fair value, and accepts no responsibility for the conduct of secondary-market platforms or counterparties.

Pricing Access

All purchases made using Kakumei Dantai Naked pricing are subject to the same Terms that apply to all other orders placed on this domain, including the returns and shipping terms set out in these Terms. Membership pricing does not alter the applicable returns policy.

Returns & Purchasing Terms

Purchases made using Kakumei Dantai pricing are subject to the same return terms as any other purchase on this domain. Kakumei Dantai pricing is a member benefit; it does not alter the return policy that applies to a given product. For non-customised, non-MTO products, the standard 28-day return window applies. For products in the final-sale categories set out in Section 14, the standard final-sale rule applies.

Kakumei Dantai members based in the United Kingdom or United States may access our Re-listing Service (see Section 14) for products in the final-sale categories, as an alternative to the standard final-sale rule. The service is available at Archibald's discretion and on the terms set out in Section 14.

Ronin - Annual Membership

Ronin is Archibald's annual membership programme. It is designed for members who want access to preferential pricing on the Archibald collection without the lifetime commitment of Kakumei Dantai. The Ronin membership runs for 12 months from the date of purchase and renews only if you choose to renew it.

Benefits

Ronin membership includes:

• Undressed pricing across the Archibald collection for the duration of the membership year (our reduced-margin pricing, see Section 15)
• Voting rights in the Archibald DAO on advisory votes covering product direction, brand strategy, and partnership choices, with each Ronin token carrying one vote

How your membership is recorded

Ronin is issued as a non-transferable, soulbound token on the Polygon blockchain, recorded to a wallet you control and tied to your customer account on the Archibald site. The token gives you access to the Archibald member DAO and your Ronin voting rights for the duration of your active membership. Unlike Kakumei Dantai, the Ronin token cannot be sold, gifted, or transferred. When your membership year ends and is not renewed, the associated voting rights and DAO access lapse.

Duration and Expiry

The Ronin membership is valid for 12 months from the date of purchase. Upon expiry, access to Undressed pricing and DAO participation will cease automatically. Archibald will endeavour to notify members in advance of their expiry date, but it is the member's responsibility to monitor their membership status via their Archibald dashboard.

Non-Transferability

The Ronin membership is personal to the purchasing account holder and is strictly non-transferable. It may not be resold, gifted, or assigned to any other individual or account.

Pricing Access

All purchases made using Ronin Undressed pricing are subject to the same Terms that apply to all other orders placed on this domain, including the returns and shipping terms set out in these Terms. Membership pricing does not alter the applicable returns policy.

Section 7: Backed By You

Some of our products are offered through our Backed By You campaigns. These items are not held in stock and are produced only if a campaign reaches the threshold of backers required to make production viable. Backed By You lets us bring more ambitious work into the world, manage materials responsibly, and reduce waste, by producing only what our community has actively chosen to support.

How a campaign works.

• Pre-order. You place your backing and select your specifications. No payment is taken at this stage. Your card details are recorded so that, if and when the campaign reaches its threshold, payment can be collected automatically.
• Campaign extension. If the campaign period is extended, we will contact you by email to let you know. You may withdraw your backing at any point during an extension without charge or consequence.
• Threshold reached and payment collected. If the campaign reaches its required threshold within the campaign window, we will notify you and collect payment in US Dollars at the price displayed at the time of pre-order. Production begins shortly after payment is collected.
• Threshold not reached. If the campaign does not reach its required threshold within the campaign window (including any extension), the campaign lapses, no payment is taken, and the order is cancelled at no cost to you. We will notify you by email.
• Campaign withdrawn by Archibald. In rare cases we may withdraw a campaign before its window closes, for example if a supplier becomes unavailable or if production has become unviable. If this happens before payment has been collected, no payment is taken and you are not charged. If this happens after payment has been collected but before dispatch, we will refund you in full and as quickly as we are reasonably able.

Your right to cancel. You may withdraw your backing at any point before payment is collected, free of charge. Once payment has been collected, your order moves into production. Because Backed By You products are produced to order based on the specifications you select at the time of backing, they cannot be cancelled once production has commenced and a refund is not available on a change-of-mind basis.

If you have an issue with the product once it arrives (for example, a manufacturing defect or a fit or sizing concern), please contact us at info@archibaldlondon.com. The standard provisions in Section 13 (Warranty) and Section 14 (Returns & Exchanges) apply, including any product-specific carve-outs set out there.

Delivery windows. Estimated delivery windows provided at the time of backing are indicative only and do not constitute a guaranteed delivery date. Backed By You production timelines depend on supplier capacity, material availability, and the natural rhythm of the workshops we partner with, and they may shift after a campaign closes. We will keep you informed of progress and update you if a meaningful delay arises. Delays in production do not in themselves qualify for cancellation or refund, but where a delay becomes prolonged, the force majeure provisions in Section 19.7 may apply.

Risk and title. Backed By You orders depart from the general title rule in Section 11. Because BBY products do not exist in identifiable form at the time payment is collected, as they are produced after the campaign threshold is reached, payment at the threshold-collection stage does not transfer title in the goods to you. Title transfers when the finished goods are dispatched from our warehouse, at which point they are identified to your order. Risk of loss transfers at the same trigger as for all other orders, as set out in Section 11: when the courier records the parcel as delivered to the address you have supplied, or where delivery cannot be completed for a reason within your control.

Currency and pricing. Backed By You orders are denominated in US Dollars. Payment is collected at the price displayed at the time of backing, regardless of any subsequent change to our published prices.

Section 8: Home Try-On: Three Styles for Five Days

Status: Currently not offered. The Home Try-On service is not active at this time. The terms below are retained for reference, so that customers can see how the service worked in the past and how it would work if we choose to reintroduce it. If we do reintroduce the service, we will update these terms before doing so, and the version published at that time will govern.

Home Try-On allows you to select up to three styles to try at home for five calendar days before deciding whether to keep any of them. If reinstated, the service would operate under the following conditions.

Security pre-authorisation. When you select your Home Try-On Kit, we will place a temporary hold (pre-authorisation) on your registered payment card for an amount sufficient to cover the value of the items in the Kit. No charge is made at this stage. Where a pre-authorisation results in a charge, this will be made in US Dollars.

Return window. Items must be returned within five calendar days of delivery. Returns must be initiated using the prepaid return label provided with your Kit, or via an alternative method we have agreed in writing.

Condition of items. All items must be returned in their original condition: unworn outdoors, unaltered, and with all original packaging, tags, and accessories intact. Items showing signs of outdoor wear, alteration, or damage beyond fair handling for fit purposes will be assessed under the "Charges" provisions below.

Proof of return. You must retain the proof of postage receipt when dropping off the return at the post office or carrier point, until you have received our confirmation that the return has arrived. The proof of postage is your only evidence that the parcel was sent, if it goes missing in transit.

Confirmation of return. If you do not receive a return confirmation email from us within five working days of posting, please contact us at info@archibaldlondon.com. We will investigate and respond before any charge is considered.

Notice before charging. No charge will be applied to your card without first attempting to contact you. We will email you at least twice, with a minimum of three working days between communications, to give you the opportunity to clarify the position, locate the parcel, or arrange an alternative resolution.

Charges for loss, damage, or non-return. If, after the notice process above, an item from your Kit has not been returned, has been returned damaged beyond fair handling, or cannot be located, we may charge your card for the actual loss we have suffered as a result. This will be calculated on the following basis:

• For an unreturned or lost item: the price the item was offered to you at, less any salvage value if the item is later recovered.
• For a damaged item: the cost to repair the item to resaleable condition, or where repair is not commercially viable, a fair reduction in value reflecting the extent of the damage.
• For a returned item with missing packaging, tags, or accessories: the actual cost to us of replacing the missing components.

We will provide a clear written breakdown of any charge before it is applied. You may dispute any charge by writing to us at info@archibaldlondon.com, and we will pause the charge while we discuss the matter with you.

Misuse of service. Misuse of the Home Try-On service, including repeated delays in return, repeated damage, or repeated failure to return items, may result in the suspension or withdrawal of your access to the service in future, at our discretion.

Section 9: Getting Your Archibald Products

9.1. Select Your Designs and Size

We offer a wide range of products, some of which may be available in off-site inventory. If you’re interested in a colour or variation not listed online, feel free to contact us, we may be able to accommodate your request.

Please note: If you have had any conversations with our team about sizing, specifications, or prescription details before making your order, please reconfirm those details after placing your order. Conversations or agreements made before your order are not automatically recorded against your customer account unless followed up post-purchase.

For orders requiring additional confirmation before fulfilment (e.g. size, colour, delivery destination, or other specifications), we will reach out to confirm details. If your order remains unfulfilled for over one year and we have not received a response despite outreach, we reserve the right to:

• Release the ordered product back into general inventory
• Convert your payment into Archibald store credit, which you may apply toward the same product (if still available) or an alternative item of equal value.

If you prefer a refund instead (and production has not yet started), please let us know. Refunds in such cases may be subject to handling fees depending on the time elapsed since your order. If production has already begun, we may not be able to cancel the order. Where cancellation is still possible, additional fees may apply to cover material, labour, or administrative costs incurred.

Product representations

Some products on the Site are illustrated using renders or mockups rather than photographs. Where this is the case, it will be indicated in the product description. While we work hard to ensure these representations accurately reflect the finished product, slight variations may occur, including small design refinements during production and natural variation in finish, colour, and grain across our materials. These variations are not defects and are part of the character of the goods.

Eyewear

We offer both eyeglasses and sunglasses with a full range of lens options, including prescription and non-prescription, clear or tinted, polarised or non-polarised. If you’re ordering multiple pairs with different prescriptions, you can enter those individually during checkout.

If you’re looking for something specific that isn’t listed, such as a particular lens option, colour variation, or frame detail, get in touch and we’ll do our best to help.

Each acetate frame is cut from a single block, so no two patterns are identical. If you have a visual preference, let us know when ordering and we’ll do our best to accommodate it.

Eyeglasses: Choose your preferred design, and you’ll be prompted to select your lens type and enter prescription information as needed in the customization section.

Sunglasses: Select your frame, then use the "Lens Options" menu to customise your order. Options include tinted non-polarised lenses (non-prescription), polarised lenses, and prescription tinted lenses. Please note: High-index lenses (such as 1.7 or 1.74) may result in a lighter tint compared to standard lenses due to material composition.

Providing Your Prescription

You’ll be prompted to submit your prescription during checkout using a built-in form. Alternatively, you can upload or email a photo of your prescription to info@archibaldlondon.com. If we identify any issues with the information provided (such as an incompatible or incorrect entry), we will contact you and may issue a separate charge to adjust your order accordingly.

Incomplete prescriptions will delay processing. Our team will reach out to collect any missing details. Please ensure your prescription is valid at the time of order. If no expiry date is listed, we typically accept prescriptions dated within two years, in accordance with applicable professional standards.

Pupillary Distance (PD) Measurement

PD, or Pupillary Distance, is required to accurately place your lenses. It is often excluded from prescriptions in certain countries, but opticians who’ve previously dispensed glasses to you should have it on file.

If you’re charged for accessing your PD, we will reimburse up to $15 USD when you purchase your glasses from us. Please retain and submit your receipt.

We can suggest third-party self-measurement tools online. These can be useful, but may not match the precision of a professional optician. By using any such tools, you accept this risk and understand that we cannot be held liable for inaccuracies resulting from self-reported PD measurements.

Lens Re-glazing

Please note: Our lens re-glazing service is currently unavailable. We’ve left the details below for transparency, in case we choose to reintroduce the programme in the future. Previously, we offered a lens replacement service where customers could send in their Archibald or non-Archibald frames to be refitted with new lenses. Should this service return, full details and instructions will be made available on our website.

Non-Eyewear Products

Selecting the right size can sometimes be challenging. If you’re uncertain, we encourage you to contact our customer service team, we’re happy to assist.

For custom, made-to-order (MTO), or special material products (such as Vicuña, Shell Cordovan, etc.), we are unable to offer refunds, so please ensure you are confident in your sizing and order specifications before placing your order.

Please note:

• Any size or fit recommendations we provide are suggestions only; we cannot be held responsible if the final product does not fit to your satisfaction.
• Customisations and adjustments are available upon request. These will affect return eligibility and may incur additional charges depending on the nature of the changes.

9.2. Delivery

We require your full name, delivery address, email, and telephone number to dispatch your Archibald order. Please ensure your delivery details are accurate when placing your order and double-check your confirmation email. If you notice any mistakes, contact us immediately at info@archibaldlondon.com. We cannot be held responsible for parcels lost due to incorrect address submissions.

Procedures for parcels marked as dispatched but not received, parcels marked delivered that you have not received, and any customer-side delivery failures, are set out in Section 11 (Risk of Loss & Insurance).

Delivery timelines, shipping options & tracking

Shipping options and any applicable free shipping thresholds are displayed at checkout before payment is confirmed. All Archibald US orders are dispatched with tracking. If you require guaranteed delivery to a specific date or have particular delivery requirements, please contact us before placing your order and we can advise on how best to process your shipment.

Delivery estimates provided at the time of purchase are indicative only. Delays may occur due to circumstances beyond our reasonable control, as set out in Section 19.7 (Force Majeure).

Archibald ships internationally via a range of carriers, depending on the product, destination, and shipping option selected. Archibald reserves the right to select the most appropriate carrier at its discretion, unless a specific carrier has been agreed with our team in advance.

Shipping costs and thresholds are subject to change at any time. The costs displayed at checkout at the time of your order are the ones that apply to that transaction.

Tracking & Communication

If your parcel does not arrive within the estimated window and you haven't heard from our team, please check your spam folder, particularly if tracking shows the item as delivered. Reporting deadlines and the procedure for parcels not received are set out in Section 11.
Where a delay does arise, whether from craftsman capacity, workshop schedules, material sourcing, courier disruption, or other production or logistics factors, our customer service team will do their best to keep you informed. This may be by reaching out to you directly with an update, or by updating the status of your order in your Archibald dashboard, which you can view at any time. We will proactively reach out where we become aware of a meaningful delay to your order, and you are always welcome to contact us at info@archibaldlondon.com for a progress update on any order in production. While delays do not in themselves qualify as grounds for cancellation or refund once payment has been collected, we understand that timing matters, and we will work with you in good faith on any specific circumstance where the delay is significant. For prolonged delays outside our reasonable control, the force majeure provisions in Section 19.7 may apply.

Address Changes

If you make changes to your delivery address in your Archibald dashboard after placing your order, please notify us at info@archibaldlondon.com with your name, order number, and updated address as it does not get updated on your open order automatically. We cannot make changes once a parcel has shipped. In that case, you must contact the courier directly to update delivery arrangements. Additional courier charges may apply depending on the destination.

Combined Shipments

If your order contains multiple items with different dispatch dates, we may hold the shipment until all items are ready. This is part of our effort to reduce unnecessary packaging and emissions. If you need an item dispatched immediately, let us know and we will do our best to accommodate.

In-Transit Cancellations

If a shipment is cancelled after dispatch and the parcel is retrievable:

• A $50 USD processing and restocking fee per item will apply

If the parcel cannot be retrieved during transit, you must either accept delivery and request the return to us, or refuse delivery so the item is returned to us. A refund will only be issued after we receive the item back in its original condition.

Non-Delivery or Refused Shipments

Where a delivery fails for a reason within your control (as set out in Section 11), the following operational consequences apply:

If the courier returns a shipment due to missed delivery attempts, failure to respond for payment, pickup, or re-delivery, incorrect address, or lack of availability, we will charge you for the cost of re-shipping (based on destination and item). If you choose to cancel instead, the same $50 USD fee per item (or its equivalent value in your local currency) plus any processing charges will apply. If the courier disposes of the parcel due to non-response, we cannot be held liable for the loss.

Monitoring Shipments

You are responsible for monitoring your shipment using the tracking number we provide. If you do not receive tracking information around the estimated dispatch window, check your spam folder or contact us for a resend. Should your parcel be returned to us, you will need to cover re-shipping costs or accept the cancellation charges listed above.

If a return is in process, please monitor its progress and be prepared to liaise with the courier if issues arise. Refunds are only processed once the item has safely arrived at our facility in its original condition.

9.3. Payment

Once you've selected your products and entered your shipping information, you'll be prompted to complete payment. You'll be asked to provide your payment details, along with any valid promotional codes or gift card information. All payments on the US site are processed in US Dollars.

Coupons and Gift Cards

• Coupon codes are single-use only and cannot be reactivated or reused in the event of cancellations or returns.
• Only one coupon code can be used per order, and coupon codes cannot be combined with one another. E-Gift Cards count as coupon codes for this purpose.
• Coupon codes are not valid for orders made under the Archibald Naked or Membership programmes.
• E-Gift Cards (delivered via email in the form of coupon codes) are treated like standard product purchases and can be redeemed at checkout. Gift card balances do not expire. Gift cards are non-refundable and cannot be cancelled or exchanged for cash once purchased.
• If you do not receive your E-Gift Card shortly after purchase, please contact us at info@archibaldlondon.com so we can assist you.

9.4. Dashboard

After placing your order, you will receive a confirmation email containing your order details, including the shipping address, items selected, and the total amount paid. This information is also accessible via your Archibald dashboard, where you can view:

• A full history of your orders
• Order status updates
• Tracking information (when available)

If you have any concerns or questions about your order at any stage, please don’t hesitate to contact us at info@archibaldlondon.com.

Section 10: Changing or Cancelling an Order

Eyewear

After placing your eyewear order, we allow a 24-hour window before confirming the prescription and lens details with our Lens Lab. This time is provided so that you can request changes or cancellations.

Please note that time zone differences between the United Kingdom (where our main team is located) and your country may affect the practical duration of this window.

If a change leads to a higher cost, our customer service team will contact you to arrange for the updated payment. If a change or cancellation reduces the amount due, we will adjust the authorisation and process the refund accordingly. Cancellations made within this 24-hour window are refunded in full.

Special or Customised Products

For personalised or customised items, including made-to-order (MTO), made-to-measure, the Goodyear footwear, copper pan sets, and items in special materials such as Horween Shell Cordovan or Vicuña, orders cannot be cancelled once production has started. Other products may also be sold on a final-sale or non-returnable basis as marked clearly on their individual product page. If you change your mind, notify us as soon as possible: where fabrication has not yet begun, we may be able to accommodate cancellation on a case-by-case basis, subject to any material, labour, or administrative costs already incurred. Post-delivery returns for these products are governed by Section 5 (Delivery Windows) and Section 14 (Returns & Exchanges).

Pre-Orders

All Backed By You pre-orders are subject to the terms set out in Section 7. The following applies to all other pre-order batch releases.

Pre-orders placed via batch releases are semi-made-to-order, unless otherwise marked (e.g. explicitly stated as MTO). Please refer to the return terms stated on the individual product page for the specific conditions that apply to each item.

Delays in production do not qualify for cancellation or refund, as such delays often arise from real-time production events (e.g. material or logistics issues). This applies equally to international orders where additional transit time or customs delays may occur after the item has been dispatched.

If you receive a product that doesn’t fit or suit you (e.g. sizing or colour concerns), we may be able to offer store credit in place of a refund, which you can use for an exchange or toward another purchase. We often produce limited extras during pre-order batches to support customers needing size exchanges. However, availability is not guaranteed and depends on the popularity of the style.

Please note: Some items in pre-order batches may also fall under our non-returnable policy due to their personalised nature or premium material composition (e.g. Horween Shell Cordovan, Vicuña, copper pan sets). The applicable return terms are stated on the individual product page. If you are unsure whether your item qualifies, please contact us at info@archibaldlondon.com prior to ordering.

Section 11: Risk of Loss & Insurance

Title in the goods passes to you on payment. Risk of loss passes to you at the moment the courier records the parcel as delivered to the address you supplied, or, where delivery cannot be completed for a reason within your control, at the moment that failure occurs. A reason within your control includes, without limitation: failure to respond to delivery, pickup, or re-delivery requests from the courier; refusal of delivery; or providing an incorrect, incomplete, or invalid delivery address.

Parcels not received in transit. If your order has been marked as dispatched in your dashboard but has not arrived within the estimated delivery window, please contact us at info@archibaldlondon.com within 28 days of the shipment date. We will help you contact the courier and request an investigation. Reports made more than 28 days after the shipment date may limit our ability to assist, as couriers typically require prompt notification to investigate or process claims, and we cannot be held liable for losses where investigation is no longer possible due to late reporting.

Marked delivered but not received. If your tracking information shows the parcel as delivered but you have not received it, please contact us within 7 days of the recorded delivery date. We will open an investigation with the carrier. As part of that investigation, you may be asked to check with neighbours, building reception, or alternative pick-up points; confirm the delivery address; and review any signature or photographic proof of delivery the carrier holds on file. Where the carrier provides credible proof of delivery to the address you supplied, our ability to refund or replace the order will depend on the outcome of the investigation and any shipping insurance applicable to the order.

Customer-side delivery failures. Where a parcel is returned to us, destroyed by the courier, or otherwise lost or unrecoverable because of a customer-side failure as described above (missed pickup, refusal of delivery, no response to the courier, or incorrect address), we are not responsible for the loss and are not obliged to refund or replace the affected order. If the parcel can be retrieved and re-dispatched, additional shipping and handling fees will apply, as set out in Section 9.2.

Statutory rights. Nothing in this Section limits any mandatory consumer rights you may have under the laws of your country of residence. Where those rights provide stronger protection than the position set out above, they apply to that extent.

Additional Insurance Recommendation

If you are returning high-value or irreplaceable items, we strongly recommend arranging your own enhanced shipping insurance through a trusted provider. This will provide greater security in the event of loss or damage during transit. If you would like us to explore courier-based insurance options on your behalf, we can do so and confirm any associated costs before you proceed.

Re-glazing

Please note: Our lens re-glazing service is currently discontinued. It may be arranged in exceptional circumstances through direct communication with the Archibald team, but is not available as a standard service. The terms below are retained for transparency.

If you are returning an item for glazing, repair, or other amendments, especially non-Archibald eyewear, please note that while we typically insure outbound shipments up to $300 USD (or the equivalent in your original payment currency), there remains a small risk that items could be lost in transit.

Re-Glazing - Loss During Return Transit

In the rare event that a non-Archibald eyewear item is lost during return shipping, we will make every effort to file a claim for the full declared value with the courier. However, final compensation is at the courier’s discretion, and we cannot guarantee full reimbursement. You must provide your original purchase receipt to support any claim.

For Archibald eyewear still in stock or under production, we may be able to offer a replacement or apply any insurance reimbursement toward a similar product.

Damaged Items on Delivery

If your order arrives in a damaged condition, please do not discard the original packaging. Photograph both the packaging and the item immediately upon receipt and contact us within 48 hours at info@archibaldlondon.com or via any of our official contact channels. As the shipper of record on outbound deliveries, Archibald will raise any applicable claim with the courier on your behalf. We cannot raise claims for damage reported after 48 hours of delivery, as couriers typically require prompt notification. This 48-hour window applies regardless of when the parcel is opened.

Damaged Items on Return

For items damaged during return transit, the customer is the shipper of record and is responsible for raising a claim directly with the courier used. Archibald will assist by providing any documentation or information reasonably required to support the claim, but cannot act as the claimant on a return shipment.

Section 12: Order Access / History

We retain full order records once a purchase has been completed. For orders placed after February 2016, you can access your order history directly via your Archibald dashboard at any time.

If your order was placed before February 2016, or if you experience any difficulty accessing your order history, please contact our customer service team at info@archibaldlondon.com and we will be happy to assist in retrieving the relevant details.

Please note that order records are associated with the email address used at the time of purchase. If you have since changed your email address or created a new account, please contact us directly so we can locate your order and assist accordingly.

Please also be aware that certain changes made to your order, such as amendments communicated directly with our team via email, WhatsApp, or any other channel, are recorded manually as order notes in our system. These changes may not be reflected in your dashboard view. If you have any questions about the current status of your order or any amendments made, please contact us at info@archibaldlondon.com and we will confirm the full details on file.

Section 13: Insurance Claims, Warranty & Care Guide

Insurance

We do not currently work directly with any insurance providers. However, we can provide you with an itemised invoice upon request, which many of our customers have successfully used to submit claims with their own insurance companies.

Warranty

There is no formal warranty included with your purchase. However, if a product arrives with a clear manufacturing defect, we will repair, replace or process it as a return for refund at our discretion. Please note that this does not apply to general wear and tear, damage caused by improper use or storage, or issues arising from modifications made outside of our authorised repair process.

If you believe your product has a manufacturing defect, please contact us at info@archibaldlondon.com with your order details and photographs of the issue as soon as possible. We will assess each case individually and suggest the best course of action.

While we do not offer extended warranties, you are always welcome to contact us if something goes wrong and we will do our best to assist.

Nothing in this section affects any statutory rights you may have under the laws of your country of residence.

Care Guide

Archibald provides care guidance for a range of its products at archibaldlondon.com/care-guide. Please note that not all products are currently covered, and the guides available are intended as general reference only. They do not constitute professional advice, and Archibald cannot be held liable for any damage resulting from a customer following or misinterpreting the guidance provided. If you are unsure how to care for, clean, or repair a product, particularly leather, suede, or specialist material items, we strongly recommend consulting a professional such as a local cobbler, leather specialist, or relevant repair service. Any damage resulting from improper care, cleaning, storage, or third-party intervention is not covered under any defect claim.

Section 14: Returns & Exchanges

Different products fall under different return and exchange policies. Some items are eligible for our standard 28-day change-of-mind return; others may have specific carve-outs; and some are non-returnable on a change-of-mind basis. Please review the return terms on the individual product page and contact our team at info@archibaldlondon.com if you have any questions. Any special arrangements made between you and the Archibald team will be honoured.

In rare cases, we may agree to accept returns or exchanges of non-returnable items for store credit, at our discretion. Please note that orders made using that credit, even partially, will not be eligible for return on a change-of-mind basis unless the item is defective.

Free Returns for US Customers

For orders delivered to a US address, Archibald provides a prepaid return label for all eligible returns at no cost to you. Returns are made to our US-based return facility. This applies to standard 28-day change-of-mind returns. It does not extend to final-sale categories or to customised, made-to-order, or personalised items, which remain governed by their specific return terms.

Defective or Incorrectly Supplied Items

Where an item is returned because it is defective, damaged on arrival, not as described, or because we have supplied the wrong item, Archibald will arrange the return at our cost by providing a prepaid label or arranging carrier pickup. In-transit risk on the return is ours.

We will assess the issue and offer an appropriate remedy based on the circumstances.

To raise a claim, please contact us at info@archibaldlondon.com with your order number, a description of the issue, and clear photographs of the item and the original packaging. Please retain the item and packaging until the matter has been resolved.

Contact Before Returning

If you are returning an item, please contact our customer support team before sending the parcel. We may need to confirm return details to ensure smooth processing. Failure to contact us before shipping a return may result in delays, additional charges, or the parcel being refused at customs. Should any additional charges be raised to us as a result of a return being sent without prior confirmation, these will be deducted from the refund amount. We cannot be held responsible for returns sent without prior confirmation from our team. In the event of any delivery or customs complications during the return journey, the shipper is responsible for liaising directly with the courier to resolve the matter. We will of course assist where we can by providing any information or documentation reasonably required.

Customer-Shipped Returns

If returning an item on your own, ensure it is well-packaged and shipped using a trusted courier with full tracking and proof of postage. Items lost or damaged during return transit without proof of postage will not be considered returned and will not qualify for a refund. In the event that tracking shows the parcel as returned or delivered but we are unable to locate it at our facility, it is the shipper’s responsibility to raise and resolve this directly with the courier. We will assist where possible but cannot be held liable for parcels that cannot be located after showing as delivered.

If your return arrives back with us in a damaged condition due to transit, please note that as the shipper of record on return shipments, you are responsible for raising a claim with the courier directly. Please refer to Section 11 (Damaged Items on Return) for full details on how this process works and what Archibald can assist with.

If a returned item is received in a condition that is used, damaged, or otherwise not in original re-saleable condition (for reasons other than transit damage), we will assess the item and communicate our assessment to you in writing, together with photographic evidence on request, before any decision is finalised. Our assessment will fall into one of three categories:

(a) Minor damage that can be repaired to as-new condition. We may offer you a refund net of the actual cost of repair, or the return of the item to you with return shipping at your expense.

(b) Damage that affects re-saleability but does not prevent resale. We may offer you a partial refund reflecting the diminution in value of the item. The deduction will reflect the actual reduction in resale value, assessed in good faith. You may instead elect to have the item returned to you with return shipping at your expense.

(c) Damage that makes the item unsellable, or handling beyond what is reasonably necessary to inspect the goods. We will not issue a refund. You may choose to: (i) have the item returned to you with return shipping at your expense; or (ii) request that we discard or recycle the item on your behalf at no further cost, on the understanding that no refund will be issued.

If we are unable to reach you, or you do not respond. We will communicate our assessment and the available options to you in writing (by email to the address on your customer account). If you do not respond within 21 days of that notice, or you decline to pay return shipping when required, we will be entitled to discard or recycle the item without further notice, and no refund will be due. We will not impose disposal on you where another option remains practically available within that 21-day window.

If you dispute our assessment. Please contact us at info@archibaldlondon.com setting out the basis of your disagreement. We will pause any disposal or refund decision while the matter is discussed in good faith.

Nothing in this clause limits any mandatory consumer rights you may have under the laws of your country of residence.

Refund Processing and Packaging

Once your return is accepted and confirmed to be in re-saleable condition, we will process your refund. The refund amount will reflect the original amount paid, less any applicable deductions as outlined above. The final amount will be confirmed with you prior to processing, in accordance with any arrangements agreed with the Archibald team. Funds typically appear in your account within a few working days. Refunds will be issued to the original payment method used at the time of purchase, in US Dollars, and typically appear in your account within a reasonable timeframe of receipt of the returned goods.

Please note that refunds are issued to the original payment method in most cases. Store credit may be offered as an alternative in certain circumstances, including where items were purchased at Naked or Undressed pricing, where exchange stock is unavailable, or where a return is accepted on a non-returnable item as a goodwill gesture. Store credit will never be imposed without your agreement, except where specified in these Terms. For exchanges involving Naked or Undressed pricing items, depending on availability and location, a partial shipping fee may be requested. If you have any questions about whether a refund or store credit applies to your situation, please contact us before returning your item.

All original packaging, including shoe boxes, eyewear cases, and suit covers, must be returned in reusable condition. A fee of $15 USD will apply if packaging is returned damaged or unsuitable for reuse.

If your order originally qualified for free shipping and you return part of the order bringing the remaining value below the free shipping threshold, the original shipping cost will be deducted from your refund or invoiced separately.

Non-Customised Items

If your purchase is not quite right, you have 28 days from receiving your order to request an exchange or return. Simply contact us and arrange to send the items back. We do not accept returns or exchanges for perishable goods, personalised or customised items (including made-to-measure and made-to-order products), or items with a specific non-return policy as stated on their product page. If you are unsure about the return eligibility of a product, please contact our team at info@archibaldlondon.com.

Please note that items purchased from our Samples, One-offs, and Discontinued collection are exempt from the 28-day return window and are not eligible for return or exchange regardless of condition, unless otherwise agreed in writing with a member of the Archibald team. These items are sold as final sale and this is stated clearly on the individual product page at the time of purchase.


Final-Sale Products

Certain Archibald products are sold on a final-sale basis and are not eligible for change-of-mind return. This typically applies where a product is produced in small, limited quantities; uses specialist or regulated materials; involves craftsmanship that cannot be reproduced for a return shipment; or where the nature of the item makes general returns processing operationally unworkable. The categories named below are the obvious examples, but other items may also be sold on a final-sale basis — including limited editions, samples, discontinued pieces, collaborations with specific craftsmen, or any other product so marked. The applicable return terms for each product are stated clearly on the individual product page, and we encourage you to review these before ordering.

Vicuña products. Vicuña is a CITES-protected fibre subject to strict international traceability, storage, and provenance requirements throughout its life. These requirements govern how the material is sourced, transported, and handled at every stage, and cannot reasonably be reproduced for a return shipment. This makes it operationally unworkable to accept vicuña items back into general returns processing. Vicuña items are therefore not eligible for return on a change-of-mind basis. Where the product does not fit, please refer to our Re-listing Service below.

Horween Shell Cordovan and the Goodyear footwear. These are produced to order in small batches by a limited number of specialist craftsmen. Archibald does not hold standard stock in these categories. Items are not eligible for change-of-mind return, whether produced specifically for your order or made available as part of a limited release.

Copper pan sets. Our copper pan sets are produced in limited numbers by specialist copper craftsmen and are not held as standard stock. Due to the value, specialist nature, and limited inventory of these sets, copper pan sets are sold on a final-sale basis and are not eligible for change-of-mind return. Individual copper pieces purchased separately from a set are subject to our standard 28-day return window, provided they are returned in original re-saleable condition.

Deliveries of final-sale products may also experience unforeseen delays due to factors such as material sourcing, workshop closures, additional quality control checks, or required export documentation.

If a product in this category does not fit, please contact us. We operate a Re-listing Service for these cases, available at our discretion, with the terms set out below.

Your statutory rights in respect of goods that are defective, damaged on arrival, not as described, or incorrectly supplied remain unaffected and are addressed under the warranty provisions in Section 13.

Eyewear Returns

We offer returns within 28 days for frame-only orders and sunglasses from our 1-day Stock Sunglasses collection.

Any order requiring lens glazing, whether for non-prescription clear lenses, sunglasses lenses, or prescription lenses, is treated as a customised item. Even if the specifications match those of our 1-day Stock Sunglasses, if your order is fulfilled from a different warehouse or sent elsewhere for glazing, it will be classed as customised.

For returns involving non-prescription sunglasses, prescription lenses, prescription sunglasses, progressive (varifocal) lenses, or any order where we have contacted you about additional lens-related charges, we offer a full refund for the frame only (provided it is returned in original condition). The lens cost is non-refundable, as these are made to order. We do not add markup to our lens pricing, so any charges related to returns reflect only the actual cost to us.

Orders with high prescription values (CYL higher than +2.00 or below -2.00; SPH higher than +6.00 or below -6.00; or divergent SPH and CYL values) require extra care and processing. Please contact us before returning any high prescription order.

Eyewear return fees, including non-refundable lens, customisation, and processing costs:

Membership Returns

Kakumei Dantai and Ronin members are subject to the same return terms as all other customers, applied by product category rather than membership tier. Kakumei Dantai members in the United Kingdom or United States may in addition access our Re-listing Service (see above) for products in the final-sale categories.

Re-listing Service for Final-Sale Products

Where a product purchased in one of our final-sale categories (Horween Shell Cordovan, Vicuña, Goodyear footwear, or copper pan sets, as well as other final-sale items identified on the relevant product page) genuinely does not fit or does not meet your reasonable expectations, we may, at our discretion, offer to re-list the product for sale to a new customer through our Site as an alternative to the standard final-sale rule.

The re-listing service is currently available only to customers based in the United Kingdom and the United States. The product must be in its original re-saleable condition, with all packaging, tags, and accessories intact, and remains the responsibility of the original customer until accepted by us for onward sale.

Where we agree to re-list a product, the specific terms of the arrangement, including the listing price (set by Archibald at the prevailing retail price), the timing and amount of any refund, the allocation of shipping costs, and the conditions for withdrawal, will be confirmed in writing at the point of opting into the service, through one of the official communication channels set out in Section 1. Those terms form a separate agreement between you and Archibald that supplements these Terms.

A new customer purchasing a re-listed product does so on the same final-sale basis that applies to the underlying category, and may not return the product on a change-of-mind basis. Statutory rights for products that are defective, damaged on arrival, or not as described are not affected.

Section 15: Special Considerations- Archibald Naked and Undressed

Naked and Undressed pricing also form the basis of Archibald’s active membership programmes. Kakumei Dantai members access Naked pricing across the entire Archibald collection at all times. Ronin members access Undressed pricing for the duration of their membership year. The mechanics of those memberships are set out in Section 6.

The Naked and Undressed campaigns are not permanently active but may be reintroduced from time to time. When they are, the terms in this section will apply alongside the standard Terms set out elsewhere in this document.

Background

Archibald has run two special pricing campaigns over the years: Naked and Undressed.

Naked was our original cost-price campaign. Subscribers were given access to the full Archibald collection at the prices we paid our craftsmen, with no margin layered on top. The idea was simple: we would tell our customers exactly what their goods cost us to make, and let them decide what was fair.

Undressed came next. As we grew, we wanted to offer something that sat between full retail and full transparency, a reduced margin that still let us invest in the brand and the team while making the work more accessible. Undressed pricing is the answer to that question.

Both campaigns are built on the same principle: trust. We trusted that customers who saw what their goods actually cost to produce would understand the value of what they were buying, and would choose to support the brand on those terms. They did, and that trust is the foundation of everything we have built since.

Access to both campaigns has historically been granted through a referral model, with customers invited to share the campaign with people they knew. We may continue this approach, modify it, or replace it in future campaigns at our discretion.

Returns and other terms
Purchases made during Naked or Undressed campaigns are subject to the same return, delivery, and other terms set out elsewhere in this document. No additional return rights or restrictions apply by virtue of the campaign pricing.

Section 16: Intellectual Property & Licensing

Using our services does not grant you any rights to our intellectual property. All content available through our services, including designs, illustrations, photographs, icons, video clips, written materials, and the overall compilation and presentation of the website and services, is the exclusive property of Archibald or our licensors, and is protected under the laws of the United Kingdom and international copyright conventions.

All trademarks, service marks, trade names, and the general layout and user experience of the site and services are the property of Archibald or their respective owners. You may not reproduce, display, distribute, or otherwise use any content or materials from our services, including our trademarks, without prior written consent from Archibald. Legal or trademark notices attached to any of our content must not be removed or altered. Any form of copying, extracting, or replicating our content without permission is strictly prohibited.

If you wish to request permission to use any material or content from our services, please contact us at info@archibaldlondon.com.

Limited Licence

This section does not affect your statutory rights. We grant you a limited, non-exclusive, non-sublicensable, and non-transferable licence to access and use the services for your personal, non-commercial use only.

This licence does not permit you to:

• Copy, reproduce, imitate, distribute, mirror, publish, download, display, post, perform, store, or transmit any part of the services or content (including trademarks) in any form or by any means
• Modify, adapt, translate, reverse engineer, disassemble, decompile, or convert any content into a readable format, including viewing the underlying code outside of what is rendered by a web browser
• Resell or commercially exploit any part of the services or their content
• Use manual or automated tools (such as bots, spiders, or data mining software) to crawl, scrape, or extract data from the site
• Collect or harvest any content or data from the services or from other users

Any misuse of this licence will be treated as a violation of these Terms and may result in immediate termination of access.

Site Access

While using our services, you agree not to engage in or attempt any of the following:

• Interfere with the proper functioning of the services or any related activities
• Circumvent, bypass, or attempt to bypass any access restrictions or security measures we have in place, including accessing other user accounts, systems, or networks associated with the services
• Take any action that imposes an unreasonable or harmful load on the infrastructure of our services or our third-party providers
• Run any form of auto-responder, spam, or automated script on the services
• Act in any way that violates these Terms or our Privacy Policy

Licence You Grant to Archibald

You retain full ownership and any associated licence rights to the content you provide (referred to as User Content). Archibald does not claim ownership of your content. However, by submitting User Content to us, whether through our website, social media pages (including Instagram, TikTok, Facebook, Twitter/X, Discord, or LinkedIn), or at in-person events, you grant Archibald the following:

The right to use, reproduce, adapt, modify, publish, display, and distribute your User Content across any media formats or distribution channels, for the purposes of promoting, improving, and providing our services. This licence is irrevocable, non-exclusive, perpetual, sublicensable, transferable, worldwide, fully paid, and royalty-free. It will remain in effect even if your account is closed. If we use your User Content for advertising or commercial purposes, we are not obligated to offer compensation unless previously agreed.

You also grant other users of our services the right to access, use, reproduce, distribute, modify, and adapt your User Content via our platform, including creating derivative works.

By submitting any content to Archibald, you confirm that you have the right to do so and that your submission does not infringe the intellectual property rights of any third party. If a third party makes a claim against Archibald in connection with User Content you have submitted, you agree to cooperate fully with us in resolving that claim.

Representations About Content You Submit

By submitting content, you confirm that:

• You hold all necessary rights, title, and licences to any materials you submit
• All User Content you provide is accurate, current, complete, and not misleading
• Your submissions do not infringe on the rights of any third party, including copyright, trademark, contract, privacy, or other intellectual property rights

We do not permit User Content that includes software viruses or malicious code; profane, indecent, or pornographic material; impersonation of any individual or organisation; personal or financial information of others without consent; or unauthorised advertising or spam.

Copyright Complaints

We respect the intellectual property rights of all parties. If you believe that your copyrighted work has been used on our services without authorisation, please notify us at info@archibaldlondon.com with the following:

• A description of the copyrighted work you believe has been infringed
• Identification of the specific material and its location on our services, with sufficient detail for us to locate it
• A statement that you have a good faith belief that the use is not authorised by the copyright owner, their agent, or the law
• A physical or electronic signature of the person authorised to act on behalf of the copyright owner
• A declaration that the information provided is accurate and that you are authorised to act on behalf of the copyright owner
• Your contact details, including name, address, telephone number, and email address

Third-Party Content and User Content

All content displayed on our site is the responsibility of the party who created it. Archibald does not control, endorse, or assume responsibility for User Content or third-party content, and makes no guarantees about content we do not create. Links to third-party websites do not imply endorsement or affiliation. We are not liable for any damage or loss resulting from your reliance on third-party content. We reserve the right to review, edit, remove, block, or restrict any content on the services at our sole discretion and without prior notice.

Section 17: Warranty Disclaimer

WHEN USING THE SERVICES, YOU DO SO AT YOUR OWN RISK AND UNDER YOUR SOLE AUTHORITY. THERE IS NO SPECIAL RELATIONSHIP BETWEEN YOU AND ARCHIBALD, AND WE DO NOT ASSUME RESPONSIBILITY FOR YOUR USE OF THE SERVICES.

YOU AGREE THAT ARCHIBALD HAS NO CONTROL OVER, AND NO OBLIGATION TO TAKE ANY ACTION REGARDING: THE CONTENT YOU ACCESS VIA THE SERVICES; HOW YOU MAY INTERPRET OR USE SUCH CONTENT; WHAT EFFECT THE CONTENT MAY HAVE ON YOU; WHICH USERS GAIN ACCESS TO THE SERVICES; OR WHAT ACTIONS YOU MAY TAKE AS A RESULT OF YOUR EXPOSURE TO ANY CONTENT.

ARCHIBALD MAKES NO WARRANTIES OR REPRESENTATIONS CONCERNING THE CONTENT FOUND ON OR THROUGH THE SERVICES. THIS INCLUDES, BUT IS NOT LIMITED TO, ANY THIRD-PARTY OR USER-GENERATED CONTENT THAT MAY BE OFFENSIVE, INACCURATE, INCOMPLETE, ILLEGAL, OR OTHERWISE INAPPROPRIATE. THE PRESENCE OF SUCH CONTENT DOES NOT IMPLY ENDORSEMENT OR ACCEPTANCE BY ARCHIBALD.

ENGAGEMENTS, TRANSACTIONS, OR INTERACTIONS WITH THIRD PARTIES OR ORGANISATIONS FOUND THROUGH THE SERVICES ARE SOLELY BETWEEN YOU AND THE RELEVANT PARTY. ARCHIBALD IS NOT LIABLE FOR ANY DAMAGES OR LOSSES RESULTING FROM SUCH DEALINGS, INCLUDING BUT NOT LIMITED TO PAYMENT ISSUES, DELIVERY DISPUTES, WARRANTIES, OR REPRESENTATIONS.

THE SERVICES AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ARCHIBALD DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUSES OR OTHER HARMFUL COMPONENTS, AND ANY IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE IN TRADE.

ARCHIBALD DOES NOT WARRANT THAT THE SERVICES OR CONTENT WILL BE ACCURATE, COMPLETE, AVAILABLE, CURRENT, OR ERROR-FREE, OR THAT THE SERVICES WILL MEET YOUR EXPECTATIONS OR REQUIREMENTS.

Nothing in this warranty disclaimer limits or excludes any rights you may have as a consumer under applicable consumer protection law that cannot be excluded or limited by contract.

Section 18: Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL ARCHIBALD OR ANYONE REPRESENTING ARCHIBALD BE LIABLE TO YOU UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE, OR ANY OTHER LEGAL OR EQUITABLE THEORY FOR:

ANY LOST PROFITS, DATA LOSS, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, COMPENSATORY, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER RESULTING FROM: (I) YOUR ACCESS TO, USE OF, OR RELIANCE ON ANY CONTENT PROVIDED THROUGH THE SERVICES, OR ANY ERRORS OR OMISSIONS IN ANY CONTENT; (II) ANY UNAUTHORISED ACCESS TO OR USE OF THE SERVICES OR SECURE SERVERS BELONGING TO ARCHIBALD, AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN; (III) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES; OR (IV) ANY VIRUSES, BUGS, TROJAN HORSES, OR SIMILAR ISSUES THAT MAY BE TRANSMITTED TO OR THROUGH OUR SERVICES BY ANY THIRD PARTY.

ANY DIRECT DAMAGES IN EXCESS OF THE GREATER OF: (I) THE FEES PAID TO US FOR THE APPLICABLE PRODUCTS; OR (II) $450 USD.

THESE LIMITATIONS APPLY REGARDLESS OF LEGAL THEORY AND WHETHER OR NOT ARCHIBALD WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Nothing in this section excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any defective products under applicable product liability laws
• Any breach of the implied terms regarding title, description, satisfactory quality, or fitness for purpose under applicable statutory implied terms of the law of your country of residence
• Any other liability that cannot be excluded or limited under the laws of England and Wales or applicable consumer protection laws

Where the laws of your country of residence provide you with consumer rights that cannot be excluded or limited by agreement, those rights remain unaffected by these Terms. In such cases, our liability will be limited to the fullest extent permitted by your local law.

Section 19: Termination, Governing Law, Severability, Entire Agreement & Miscellaneous

19.1. Termination

We reserve the right to terminate or suspend your access to our services at any time, without prior notice or liability, for any reason including but not limited to a breach of these Terms. In such cases, any rights granted to you under these Terms will immediately cease, but your obligations to Archibald, including any outstanding payments or responsibilities, will remain in effect.

Where we are specifically directed by an applicable law or regulatory authority to act in a particular manner in connection with the termination or suspension of a user’s access, we will comply with that direction.

19.2. Governing Law

These Terms, and any sale made under them, are governed by and shall be interpreted in accordance with the laws of England and Wales, without regard to its conflict of laws provisions.

The parties agree that the courts of England and Wales shall have non-exclusive jurisdiction to hear and determine any dispute arising out of or in connection with these Terms, including any non-contractual disputes.

Nothing in this clause prevents you, as a consumer, from bringing a claim in the courts of the United States under applicable consumer protection laws that cannot be excluded by contract.

19.3. Severability

If any provision of these Terms is found to be invalid, void, or unenforceable for any reason, that provision will be deemed severable and will be limited or removed to the minimum extent necessary. The remainder of the Terms will continue in full force and effect and will not be affected or impaired.

19.4. Entire Agreement

These Terms constitute the complete agreement between you and Archibald regarding the services and supersede any prior general communications or proposals, whether oral, written, or electronic. However, this does not affect or override any specific written arrangements or agreements made between you and Archibald on a case-by-case basis, which will continue to be honoured. Any rights not expressly granted herein are reserved.

For the avoidance of doubt, any arrangements or amendments agreed directly with the Archibald team, whether by email, WhatsApp, or any other written channel, form part of your individual agreement with us and are honoured accordingly, even where they differ from the standard terms set out here.

19.5. Miscellaneous

Archibald is committed to maintaining the highest standards of customer service. Where circumstances beyond our reasonable control affect our ability to perform, the force majeure provisions in Section 19.7 apply.

You may not sublicense, transfer, or assign any of your rights or obligations under these Terms without our prior written consent. Archibald may freely transfer, assign, or delegate its rights and obligations without restriction.

These Terms do not create any form of partnership, joint venture, agency, or employment relationship between you and Archibald. Neither party has the authority to bind the other in any manner.

Our decision not to enforce any provision of these Terms does not waive our right to do so at a later time. Any waiver or modification of these Terms must be provided in writing by an authorised Archibald representative.

Headings and section titles in these Terms are provided for convenience only and do not affect their interpretation.

For any questions about these Terms or how they apply to you, please contact us at info@archibaldlondon.com.

19.6. Complaints and Dispute Resolution

If you have a concern about a product or service you have received from us, please contact our customer support team first at info@archibaldlondon.com. We aim to acknowledge complaints within five working days and to resolve them within thirty days where possible. Most issues are resolved informally and to mutual satisfaction at this stage.

If we are unable to resolve a complaint to your satisfaction, you may refer the matter to a reputable alternative dispute resolution (ADR) provider or, where applicable, to your state's consumer protection authority. Archibald is not currently a member of any ADR scheme but is willing to engage in good faith with any independent ADR provider that you choose to bring a dispute to.

19.7. Force Majeure

Archibald will not be liable for any failure or delay in performing our obligations under these Terms where the failure or delay is caused by events or circumstances beyond our reasonable control. These include, but are not limited to:

• acts of God, fire, flood, earthquake, severe weather, or other natural disasters
• war, armed conflict, terrorism, civil unrest, or government action
• epidemic, pandemic, or public health emergency
• strikes, lockouts, or other industrial disputes (whether involving our workforce, our suppliers’ workforces, or third parties)
• failure or interruption of utilities, telecommunications, or transport networks
• port closures, customs delays, or border restrictions affecting international shipments
• failure or insolvency of a supplier or workshop on which we depend, where no equivalent alternative is reasonably available
• shortage or unavailability of raw materials, including but not limited to leather, vicuña, cashmere, and other natural materials whose availability is subject to seasonal, agricultural, or regulatory factors
• cyberattack, denial of service, or other malicious interference with our systems or those of our suppliers, payment processors, or logistics partners

Where a force majeure event affects our ability to fulfil your order, we will notify you as soon as reasonably practicable, explain the nature of the delay, and provide an updated estimate where possible. We will work in good faith to perform our obligations as soon as the event has passed.

If a force majeure event continues for more than 90 days and prevents us from delivering your order, you may cancel the affected portion of your order and we will refund any payment made for the affected items, less any costs already incurred on your behalf that cannot reasonably be recovered (such as bespoke materials already cut, or production already commenced on a made-to-order item). For made-to-order, Backed By You, and other non-returnable items, we will work with you in good faith to agree a fair outcome, which may include a credit, a replacement once production resumes, or a partial refund reflecting the work already completed.

Nothing in this clause limits or excludes any right you may have under applicable consumer law that cannot be excluded or limited by contract.