All made-to-order (MTO) items, including those ordered through our "backed-by-you" service or crafted from special materials such as Vicuna, Shell Cordovan, pre-ordered leather bags, are final sales and cannot be returned, except in the rare instance of adefect.

Please note that any product displaying this policy is considered MTO, even if made with a standard leather from our collection, as it is not a part of our core pre-order collection and adheres to these same terms.

If you wish to return an item due to sizing issues or if it does not meet your expectations, we offer a service to assist in reselling the product to another customer, provided it remains in pristine, unworn condition.

For full details, please refer to our complete return policy in our Terms and Conditions, or contact our customer support team for assistance.